Job Description

Our team in Shah Alam currently has an opening for a Business Services Applications & Operations Support Manager YOUR ROLE & RESPONSIBILITIES Job Summary The primary duty of the Business Services Applications & Operations Support Manager is to manage Applications support and administrator teams and plan, organize, and oversee IT support and administration operations for applications under Global Business Service platforms to ensure the quality and timely support. The expectation of this role is to manage internal and/or external IT support teams to provide technical application support (L1 and L2), as well as applications administration and platform management - i.e., account administration, application platform (SaaS) operation management, manage systems interfaces/integration, and IT security. Applications licenses management - i.e., maintain valid licenses, optimize licenses usage, manage contracts of licenses. This role is also expected to aid in creating and managing procedures that follow ITIL best practices to ensure service levels are maintained. The role of Business Services Applications & Operations Support Manager will report to the Senior Director Global Business Services Platforms. Responsibilities: Strategy & Planning Aid in the design and implementation of short and long-term strategic plans to ensure the application support and administration capacity meets existing and future requirements. Develop, implement, and maintain policies, procedures, and associated training plans for support & administrator team. License and contract management and budget planning. Application standardization and harmonization. Participate in the development of IT strategies and budget planning. Operational & Support Management Provide business requirement analysis and adopt appropriate Applications to support business. Manage Application Level 1 & Level 2 support for Applications under Business Services platforms Manage Applications life cycle change management - i.e., application upgrade, patch management, release management, etc. - together with business users, software providers, and relevant internal IT teams. Manage and set priorities for Application support and administration tasks/ projects. Provide performance statistics and reports for Applications support and administration. Applications administration and platforms management - i.e., managing SaaS platform by working with relevant teams to ensure established service levels are achieved. Develop and maintenance of standard operations and support procedures. Manage operational costs; conduct near and long-term financial forecasts for expanded scope of tools & Applications/user base. Licenses & Contract management, including maintenance of inventory, license renewal, license clean up and related budget and procurement (purchase new or renewal). Direct and manage a team of support & administrators, including performance reviews and corrective action when necessary. Manage service providers to ensure the quality of services meet defined SLA. Assist with the planning and deployment of security measures to ensure compliance with Brenntag Global Security Policies and meeting all regulatory requirements. YOUR PROFILE Bachelors\' Degree or equivalent experience in computer sciencce, information technology Five plus years of experience managing and delivering application administration, support and operational excellence, including successful leadership and vendor management. Experience in SaaS applications managment Experience in managing application support team (L1 / L2) Strategic thinker who is business-centric and customer-focused; Demonstrate the ability to translate businesses requirements into technology solution Clear thinker who can piece together system and data flows (downstream, midstream, and upstream) and to identify business/user impacts, data flow, and process flow.Also, to mitigate risks Ability to build and leverage vendor/services provider relationships to improve support Prioritize and manage multiple programs simultaneously, strong project management and organizational skills Deploy and apply LEAN methodology, to improve global function systems and employee daily operations Executive presence and Cross-Culture Awareness Hands-on experience in applications support and administration works Good experiences of Operation Support Management Good knowledge of IT Service Management systems Exceptional knowledge of service delivery, and proven track record of service level agreement accomplishments. Strong understanding of ITIL concepts Excellent communication and interpersonal skills Excellent analytical and troubleshooting skills Self-starter, proactive, and collaborative Can inspire and motivate team members Other Requirements Chemical Industry Experience a plus PMP certified a plus LEAN experience a plus INTERESTED We look forward receiving your application.

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