Job Description

Join the Access Family and see how we make software ideas become a reality!
Our core value of \'Love work, Love life\' has been central to our success and so we\'re looking for people to join us who share our passion for making things better every day, to help us achieve 2 million users of the Access Workspace platform.
Are you ready for the challenge?What are we all about?
At Access we love software and how technology never stays the same. It\'s this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.
We\'re passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That\'s why over 1 million users and over 35,000 organizations rely on Access software to help their organization thrive.About the role:
As an Operations Manager, you will be responsible for managing the day to day operations, rosters, performance and continual improvement of the Cloud and DevOps OR Platform OR Infrastructure team(s) based in Kuala Lumpur. This team operates 24X7 and perform a critical role in ass aspects of running The Access Groups could platform globally.
You will work closely with teams in APAC and EMEA on all aspects of running the platform and on-boarding new products and services into run operations.Your day-to-day:

• Team and Performance Development: Responsible for managing team performance and career development. Mentoring all team members to ensure a well-rounded, world-class organization.
• Operations Management: Ensure that all shifts are adequately covered to meet the needs of the business and continually improve shift allocations in line with business requirements.
• Operational Excellence: Upholding and driving operational excellence globally. Implementing best practices with a customer-focused approach. Identifying and owning local and global initiatives to optimize operational teams.
• Recruiting and Hiring: Contributing to recruitment efforts.

Skills and Experience:

• Proven experience in people and operations management within a fast-paced IT environment working with global teams.
• Strong knowledge of ITIL (Information Technology Infrastructure Library) framework and best practices.
• Excellent analytical and problem-solving skills, with the ability to identify root causes and develop effective solutions.
• Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders at all levels.
• Cloud/Dev Ops: Familiarity with Public Cloud (AWS, Azure, GCP) and DevOps tool\'s (e.g. Terraform, Ansibl, GitHub, Azure DevOps, NewRelic, Kubernetes, etc)
• Platform: Familiarity with IT operations and platform components (e.g.,Windows Server, SQL Server, Deployment Automation, Citrix, etc.).
• Infrastructure: Familiarity with IT operations and infrastructure components (e.g., networks, servers, databases, etc.).

What does Access offer you?
We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.Become part of our amazing Access family!At Access we\'re all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love.
We love the fact that we\'re all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it\'s just more fun. So, no matter what makes you individual, as long as you\'re qualified, we can\'t wait for your application.

The Access Group