Operations Manager
Lumut, Malaysia
Job Description
Location: HCM City, Vietnam
Responsibilities:
Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level
of employee and customer satisfaction
Responsible for following agreed governance model, escalation & communication plan
To ensure team members achieve agreed standards in relation to their job assignments.
times of annual leave/sick leave/study leave and daily working hour schedules
Build strong partnership with the client by growing and nurturing the existing relationships to
ensure operational cohesion & effective foundation for future growth
Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates.
Hiring of leads and managers, training, inductions, employee & client satisfaction scores,
performance Appraisals and attrition management
To be the Key contact for all problems and queries with specific business assigned.
Requirement:
Candidate must have Bachelor\xe2\x80\x99s degree in operations management or related field.
Very excellent in English
At least 08 years of professional experience in Operation Management/Customer Service in Call Center or relate services, at least 03 years of senior management experience (Manager level). Must possess effective communication skills (written and verbal)
Role:
Any Other
Industry:
Telecom / ISP
Functional Area:
Any Other
Employment Type:
Full Time
Key Skills:
BPO Voice Process Operations Management operations skills BPO Skills
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Job Detail
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Job IdJD875344
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLumut, Malaysia
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EducationNot mentioned