Job Description

Position Overview

The Operations Manager oversees the overall daily operations of the Pickleball Centre, ensuring smooth facility management, excellent customer experience, efficient staff performance and optimal utilisation of courts and resources. This role requires strong leadership, operational planning, customer service excellence, and knowledge of sports facility management--preferably with experience or interest in pickleball or racket sports.

1. Facility & Court Operations

Oversee daily opening, closing and operational readiness of the courts and common areas. Ensure all courts, nets, equipment and amenities are in safe working condition. Coordinate court scheduling, bookings, tournaments, coaching sessions and events. Implement and monitor SOPs to maintain safety, cleanliness and facility standards. Manage vendor relationships for maintenance, cleaning, equipment servicing and supplies.

2. Customer Service & Experience

Ensure excellent customer experience for players, visitors and members. Handle customer feedback, complaints and service recovery promptly. Oversee front desk operations, membership enquiries and cashiering procedures. Develop customer engagement programmes, promotions and loyalty initiatives.

3. Staff Management

Lead, train, schedule and supervise the operations team including front desk staff, coaches, cleaners and part-timers. Conduct regular briefings, performance evaluations and skills training. Assign daily tasks, ensure adequate manpower coverage and manage attendance.

4. Events, Coaching & Programmes

Coordinate and support pickleball events, leagues, tournaments and workshops. Collaborate with coaches or external partners to develop coaching programmes. Ensure smooth execution and logistics for events to enhance community engagement.

Requirements & Qualifications

Education & Experience

Diploma or Bachelor's degree in Business Administration, Sports Management, Hospitality, or related fields. Minimum 3-5 years of experience in operations, facilities management, sports centres, gyms, recreation clubs, or hospitality. Experience managing teams and dealing with customers in a fast-paced environment.

Skills & Competencies

Strong leadership and people management abilities. Excellent communication, interpersonal, and customer-service skills. Good planning, organisation, and problem-solving skills. Ability to multitask and manage operations independently. Familiarity with sports centre operations, especially racket sports, is an advantage. Computer literate (MS Office, booking systems, POS systems). Physically fit and comfortable with an active, on-ground role.

Personal Attributes

Proactive, resourceful, and solution-oriented. Strong sense of responsibility and ownership. Passionate about sports, recreation and community engagement. Able to work evenings, weekends and public holidays as required.
Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Work Location: In person

Expected Start Date: 02/01/2026