Job Description

Description Primary Objective: Manage daily RPA user support for Level 1 (L1) issues Manage daily RPA user support & escalations for Level 2 (L2) issues Manage application delivery and maintenance, change request & exception handling to ensure proper functioning of the application systems and to meet business needs Assist daily operations, including managing \'bots\' up time, load balancing, troubleshooting and other process operation related matters Key Responsibilities: Applications Architecture Perform planning/enhancement of RPA solutions using UiPAth Perform refinement on applications development and management methodologies Application and Systems Development Support of IT application development functions (plan, organize, outsource management and monitor development projects according to set standards) Services include application customization and integration, user training, installation, live implementation support and maintenance. Application customization includes analysis of customization requests and writing of amendment/program specifications, designing, coding and testing of complex programs. Applications Maintenance and Support Provide daily RPA user support for Level 1 (L1) issues Provide daily RPA user support & escalations for Level 2 (L2) issues Coordinate with RPA developer in managing / improving exception handling Requirements Requirements: Bachelor Degree - Minimum Degree in IT. - Trained or certified in either programs (Visual Studio, C Sharp, JAVA) - More than 5 years experience in system development and maintenance, managing IT support, application development for the banking industry or IT Shared Services Interpersonal and communication skills Good analytical and problem solving skills Strong knowledge in Windows OS/server functions Strong technical skillsets in problem solving, testing and support Benefits Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

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