Operations Specialist
Kuala Lumpur, Malaysia
Job Description
Description
Primary Objective:
- Manage daily RPA user support for Level 1 (L1) issues
- Manage daily RPA user support & escalations for Level 2 (L2) issues
- Manage application delivery and maintenance, change request & exception handling to ensure proper functioning of the application systems and to meet business needs
- Assist daily operations, including managing \xe2\x80\x98bots\xe2\x80\x99 up time, load balancing, troubleshooting and other process operation related matters
Applications Architecture
- Perform planning/enhancement of RPA solutions using UiPAth
- Perform refinement on applications development and management methodologies
- Support of IT application development functions (plan, organize, outsource management and monitor development projects according to set standards)
- Services include application customization and integration, user training, installation, live implementation support and maintenance.
- Application customization includes analysis of customization requests and writing of amendment/program specifications, designing, coding and testing of complex programs.
- Provide daily RPA user support for Level 1 (L1) issues
- Provide daily RPA user support & escalations for Level 2 (L2) issues
- Coordinate with RPA developer in managing / improving exception handling
Requirements:
Bachelor Degree - Minimum Degree in IT.
- Trained or certified in either programs (Visual Studio, C Sharp, JAVA)
-More than 5 years experience in system development and maintenance, managing IT support, application development for the banking industry or IT Shared Services * Interpersonal and communication skills
- Good analytical and problem solving skills
- Strong knowledge in Windows OS/server functions
- Strong technical skillsets in problem solving, testing and support
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards
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Job Detail
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Job IdJD989306
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned