Job Description

Our client is a globally recognized organisation and due to expansion plans they are currently seeking an order management specialist to be part of the team.

• Ensure order cycle timeliness is met
• Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions
• Proactive management with commercial team to alert on out-of-stock situations
• Alert commercial team of inventory status including counter inventory
• Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level
• Understand the retailers\' process for their POs and routing approvals, including delivery or order cut-off timelines.
• Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments.
• Consider all aspects to align with Retailer/ ship schedules
• Process approved returns orders

Attractive remuneration package|Be part of a globally recognized organisation

• University graduate with 2-3 years of working in an SSC environment with prior experience in Customer Service
• Proficient in Japanese and English in both written and spoken
• Retail or related industry experience
• Problem solving and critical thinking skills
• Attention to detail and the ability to work independently
• Excellent customer service skills and the ability to work with diverse personalities/cultures across the region
• Ability to change focus when needed, while making regular progress on assigned work/projects
• Detail-oriented, organized and an ability to prioritize and manage workflow
• Excellent verbal, written, and interpersonal communication skills
• High degree of professionalism when dealing with customers and colleagues
• Creates an accountability and "own it" culture
• Brings personalized experience to enhance service delivery \xef\x82\xb7 Provides responsive and flexible service. \xef\x82\xb7 Data and

Our client is a globally recognized organisation and due to expansion plans they are currently seeking an order management specialist to be part of the team.

• Attractive remuneration package
• Be part of a globally recognized organisation
• Enhance your skills in Order Management

Michael Page