LSEG is hiring Order Management Specialist to handle the quotes to cash process in the China market. This is a position that involves significant contact with internal customers, requires collaboration with other teams, and, at times, even interact directly with the client. The individual will need to meet defined key performance targets while adhering to departmental and compliance policies and processes.

Responsibilities

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  Manage the order process which includes entering orders into specialist systems.
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  Work with internal and external customers to ensure the order is fulfilled according to agreed turnaround times and with vital accuracy.
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  Handle the resolution of customer queries and issues through investigation, analysis, proposal of recommended solutions, and agreement on appropriate course of action.
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  Raise any delays to internal groups including the senior members of the organization as appropriate.
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  Collaborate with other team members to ensure all customer requirements are met.
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  Responsible for online maintenance and accuracy of customer master data, billable assets and ensuring appropriate customer access is maintained.
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  Accountable for ensuring appropriate financial controls and policies are in place and adhered to.
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  Ensure appropriate controls around the use of 3rd party data are in operation for the customers they support.

Required Skills and Experience

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  Bachelor\xe2\x80\x99s or master\xe2\x80\x99s degree in a related field such as Commerce or Accounting.
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  1 to 2 years of meaningful work experience.
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  Excellent written and verbal communication skills in English.
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  Proficient in Mandarin (excellent in written and speech)
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  Microsoft Office Skills \xe2\x80\x93 Outlook, Word, Excel
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  Strong customer service skills and customer focus.
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  Strong data interpretation skills.
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  Deadline-oriented and strong focus on task accuracy and completeness
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  Ability to multi-task and has attention to details.
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  High aptitude for learning and champions effective collaboration.
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  A great teammate with good ability to work independently on multiple activities, showing appropriate level of prioritization and issue-handling skills.

Does this sounds exciting to you? If yes, click "Apply" today!

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose \xe2\x80\x93 driving financial stability, empowering economies and enabling customers to create sustainable growth \xe2\x80\x93 in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\xe2\x80\x99s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

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