Job Description

Job Details:

Position : Customer Service Specialist (AU)

Company Industry : Medical

Working Hours : Mon - Fri (5:30am to 2:30pm - Malaysia Time) | **Rotation shift - subjected to business needs

Working Location : Sunway Pinnacle, Petaling Jaya, Selangor

Working Duration: 12 months with PERSOLKELLY

Remuneration : Salary from RM2,800 - RM4,000 (depend on performance & qualification) with statutory contribution + leave entitlement

WHO CAN APPLY?

• A Bachelor\'s Degree.
• Minimum of 7 years of general business experience (customer service or sales)
• A minimum of five years\' experience in roles
• Experience in customer service operation
• Experience in aspects of Deliver (Warehouse, Transportation, Customer Service,) and Supply Chain excellence standards.
• Understands end-to-end supply chain functions and the critical process and system dependencies between Source, Make, Plan and Deliver functions.
• Strong experience/understanding of process design, standards definition, and implementation.
• Customer centric mindset, track record of delivering customer-focused outcomes.

KEY RESPONSIBILITIES

• Ensuring the day-to-day order management activities are executed flawlessly and timely.
• Works closely with market customer service to measure customer satisfaction relating to ordering process and delivery management.
• Responding to customer queries in a timely and accurate way, via email or phone call which is customer preferred/designated.
• Build sustainable relationships of trust through open and interactive communication.
• Order management inclusive the following, but not limited:

• Processing of orders, consignment fill up, billing and return management
• Product recall handling - collection & replacement
• Generate required report
• Record all the transactions properly in the system/tools and prepare for the audit
• Inquiry management such as price information, delivery status, delivery change, back order communication management etc.
• Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.
• Responds to and resolves complex customer complaints.
• Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements.
• Ensure Customer Service activities are aligned with the total Supply Chain strategies.
• Participate actively in alignment and adherent to business objectives, policies and procedures.
• Complete all required training and continue learning to improve individual capability to provide better services to customers.
• Strictly follow quality, compliance guidelines.

Reference Number:

Contact Details:

jacob_choo@persolkelly.com

Profession:

Healthcare & Pharmaceutical
Medical Service

Company:

PERSOLKELLY Malaysia

Date Posted:

22/02/2024 1:15:00 PM

PersolKelly