Job Description

Job title :

Order Processing Junior Coordinator /Central Customer Service Junior Coordinator China & TW

Purpose

To process Customer's Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox To ensure all enquiries within the mailbox are attended too within the agreed SLA To provide administrative support to the GCS and LCS (local customer service) team. May receive assignments from senior support personnel as required.

Main responsibilities and tasks

Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO) Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline. oKeep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email Alert LCS that if the order value exceeds the existing authorised credit limit and policies Actively use system for understanding on customer specific information and requirements For each quote / order processed, ensure specific customer requirements are addressed Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for

Qualifications

Mandatory requirements

Candidate must possess at least a Diploma in any fields At least 2 - 3 year(s) relevant work experience with order fulfilment/supply chain/logistic. Fluent in English - both writing, speaking and listening Required skill(s): Computer Literate (Good in MS Office) Able to prioritize, customer oriented with excellent communication and interpersonal skills. Good planning and organising skills Good analytical skills, attention to detail and meticulous. Ability to work independently with minimal supervision, positive attitude and a good team player. Able to meet deadlines through good time management and allocation of priorities Desire to succeed in a challenging environment and able to work under pressure. Pleasant character, resourceful & able to work with sincerity on own initiative.
Job Types: Full-time, Fresh graduate

Pay: From RM2,800.00 per month

Benefits:

Health insurance Professional development Work from home
Work Location: In person