At least 3 years of work experience in OTC management or Billing Analyst role.
Customer facing experience would be welcomed.
Service request and quality management.
Process quality, audit, and improvement management.
Excellent knowledge of Excel.
Fluent level of English language.
Excellent communication skills and proactivity.
Detail oriented person with organizational skills.
Result oriented person with analytical thinking
Responsibilities
Ensure that the final invoices are accurate and sent to the customer. This includes the check of drafts, new orders, purchase orders, etc.
Negotiate billing credits with the customer.
Create billing and ordering reports for internal or external use.
Contribute to the measurement of the performance related to the Financial Management services (days sales outstanding, delivery lead-times, account receivables, etc.).
Participate in meetings with other actors involved on the contract.
Continuous improvement on all Financial Management related services and define and execute improvement plans when needed.
Be a primary person of contact when the customer has questions, requests changes done regarding billing.
Act as level 2 of cash collections as we support the Account Receivables team to obtain payment when needed.
Benefits
Employee benefit
Career growth opportunities
#MYH
Additional Benefits
Annual Leave
EPF / SOCSO / PCB
Ricebowl
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