Job Description

client

• Responsible for collecting cash as per the collections schedule within the DTP.
• Ensure monthly/quarterly collections targets are met/exceeded.
• Responsible for activities assigned by the Collections Team Lead
• Responsible for calling, emailing, & making payment arrangements with customers
• Demonstrates the ability to work as part of a team
• Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
• Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
• Work closely with key teams such as Credit and Sales in mitigating collection risk
• Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
• Carry out administrative activities related to collections, such as preparing adjustment vouchers, statements and letters
• Escalate unresolved issues to management in a timely manner and follow through issues until final resolution
• Perform detailed account reconciliation to identify and drive resolution of disputed receivables
• Highlight issues in accordance with agreed escalation procedure
• Attend client meeting to discuss debtor performance and address issues as required
• Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus
• Adherence to client's policies and procedures

• Bachelor's degree preferred
• 1 year of experience, Collections Calling experience required
• Collections License considered beneficial
• Good working knowledge of an ERP system; ORACLE experience would be an advantage
• Able to read, write and speak Japanese (JLPT N2) & English fluently
• Excellent working knowledge of MS Office
• Adaptable to learn new processes, concepts, and skills
• Demonstrates the ability to work as part of a team
• Able to work under time pressure, able to prioritize workload, and meet strict deadlines.
• Strong analytical and problem-solving skills
• Positive attitude and flexible, especially in the period of month/quarter/year-end closing