Your Job: Reporting to the Process Manager, who will be supporting the Order to Cash team in overseeing various projects / initiatives within the team. The SME is responsible in implementing and executing the projects / initiatives that are to resolve the operations issues, bringing the overall efficiency to the entire team. In your OTC SME role, you\xe2\x80\x99ll help us deliver better care for billions of people around the world. About Us: People have looked to Kimberly-Clark brands for more than 150 years and today we\'re proud to help over a billion people around the world cope, laugh, love and live every day. From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for new ways to make life better for our consumers, our customers and our planet. Our leading consumer brands like the Kleenex, Huggies, VIVA, U by Kotex, Poise, Depend brands improve the lives of people around the world. Kimberly-Clark proudly leads the way in providing better care for a better world. Kimberly-Clark proudly leads the way in providing better care for a better world. Led by Purpose. Driven by You Role Overview & Primary Accountabilities:

• Analyze business scenario and work closely with Process Manager to determine on correct solution, ensure the solutions meets business needs and carried out in accordance to global compliance standards
• Working closely with OTC Team Leader to understand and gather operation requirements.
• Provide preliminary assessment on system capabilities against business requirements with the support and consultation from OTC RPA consultant.
• Perform UAT on the business solutions, implementation, monitoring and provision of post implementation support
• Participate in Global / Regional OTC projects impacting the OTC operations, including requirements gathering, UAT, implementation of technical solutions and post implementation support.
• Provide ongoing support and expertise in day to day OTC operations, including some trouble shooting and issues resolutions.
• Keep up to date and maintain high quality of training documentation, supporting respective OTC Team Leader to update the relevant SOP on timely manner.
• Deliver solid knowledge training, updates and briefings to team to ensure full understanding of process and procedures after each project / enhancement carried out.
• Timely update the project status to manager and highlights any key impact to the operations
• Attend regular team meetings ( with respective OTC Team Lead) to understand the concerns and operational issues from respective team and provide suggestions to improve or close the gaps to achieve overall KPI targets.

Essential Requirements:

• At least 5-7 years working experience of which at least 3 years\xe2\x80\x99 experience in people and process management will be added advantage
• Fluent in English, with excellent interpersonal and communication skills in both written and verbal
• Experience in process optimization and delivery of service improvement initiatives
• Team player, self-motivated
• Advanced ability to recommend and implement technical solutions for cross functional projects
• Customer Focus and ability to build relationship with internal and external stakeholders
• Stakeholder management skill and ability to drive changes
• Min. diploma/degree, Qualification in business management or supply chain will be of advantage
• SAP system knowledge
• Good knowledge of business, finance and supply chain concepts
• Good presentation and project management skills
• Competency in computer applications, especially MS Excel and MS PowerPoint; knowledge of SAP FICO of advantage

About You: You\xe2\x80\x99re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we\xe2\x80\x99re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you\xe2\x80\x99ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business. What\xe2\x80\x99s on offer: Our Kimberly-Clark employees receive a competitive salary and incentives as well as access to a fantastic range of benefits including superannuation, career development opportunities, free health & well-being activities, volunteering leave and much more. To Be Considered: Click the Apply button and complete the online application process. A member of our Talent Acquisition team will review your application and will be in contact with additional information accordingly. In the meantime, feel free to browse our website for additional information on our company, brands and culture - Kimberly-Clark Corporation. Kimberly Clark is proudly accredited with as Employer of Choice for Gender Equality WGEA! Kimberly Clark is proudly ranked by Forbes as \'World\'s Best Employer\' 2021, 2022! For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. This role is available for local candidates already authorized to work in the role\xe2\x80\x99s country only. K-C will not provide relocation support for this role.