Job Description

Other Roles - IFACS

========================

Date:

9 Nov 2025

Location:

Melaka

Company:

Singtel Group

Be a Part of Something BIG!

In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn Bhd.We are hiring for a variety of exciting positions to join our team apart from non-customer-facing yet essential role.





We are searching for Talent a





1. Real Time Analyst


You'll be the key player who keeps our operations running smoothly -- ensuring the right people, in the right place, at the right time Real time monitoring and call out to operations for action on unproductive state which impacting the performance Incident Management includes providing timely and regular updates on call queue, trouble ticket count, symptoms of issues, preparing and uploading IVR and Facebook messages, etc Provide analysis on the performance for each business




2. Executive, Digital Content & Process Management


To ensure smooth configuration, publishing, and operational excellence across Singtel's consumer digital platforms and key enablers such as Payments, Identity and Notifications Execute time-critical web and app content changes (e.g., banners, product cards, buyflow journeys) according to business and marketing schedules Ensure consistency, accuracy, and compliance with brand, UX, and regulatory standards across all configurations Perform quality checks (sanity testing) on configurations before and after deployment to ensure error-free customer experience Provide operational support for live configurations, including timely execution of urgent change request




3. Executive, Quality Assurance & Operation


To support testing activities under Digital Operations streams.This function focus on manual test execution and incident/ order flow validation, driving a scalable and efficient delivery mod Execute manual test cases across customer journeys (login, payment, subscription, billing, CRM updates Support regression testing for BAU deployments and hotfix releases Log and track defects using tools such as JIRA or ALM Conduct retesting and confirm defect resolution post-fi




4. Fraud Specialist


To analyse customer profiles, service applications, usage and identify suspicious transactions and high-risk call patterns. He/She should be capable in detecting potential fradulent activities through data analysis and conduct timely investigations into fraud allegations

Customer Authentication:

Contact customers for authentication and clarification of charges.

Coordinate with Internal Departments:

Collaborate with internal departments on customer requests or disputes.

Collaborate with Law Enforcement:

Assist law enforcement with telecommunication crime investigations.

Conduct Interviews:

Interview individuals for fraud investigation purposes




5. Sales Commission Executive


Process Sales Commission & Incentives accurately and timely To verify, investigate, analyse root causes and resolve disputes / claims raised by Channel Sales, Sales Agents and Sales Partners To liaise with Order Processing Team, Sales Teams, Finance, Sales Partners and Other Support Teams in clarifying / rectifying sales claims that were rejected and raised as discrepancy claims. To update and maintain all payout records, master data files and do backup to keep track on all such info in our Commission folders for reference and audit purposes.

Skills for Success:

At least Bachelor's degree in Business, IT or related field (specific requirements vary by role). Ideally to have 2 years of relevant working experiences. Fresh graduate is welcome to apply as well. Strong communication, analytical, and problem-solving skills Commit to work on shift rotational work arrangement including weekend and Public Holiday (specific requirements vary by role)




Feel free to drop your CV with us today!