Outbound Customer Service Executive (temporary – 3 Months)

Kuala Lumpur, M14, MY, Malaysia

Job Description

Company Business Nature



A leading trade and lifestyle exhibition organizer in the BE-Business Events industry (Meeting, Incentive, Conference Exhibition-MICE). The company is known for flagship events like ARCHIDEX (Architecture, Interior Design & Building Exhibition) and HOMEDEC (Home Design & Interior Exhibition).

Job Scope



You'll contribute to the success of the exhibitions and conferences by driving exhibitor and delegate participation through structured outreach, while supporting operational execution.

Conduct outbound calling activities to secure exhibitor sign-ups, delegate registrations, and sponsor leads. Identify client needs and recommend suitable participation packages in a consultative selling approach. Build, manage, and follow up on lead pipelines using CRM and tracking tools. Collaborate with marketing, CRM, editorial, and design teams to align messaging and campaign goals. Prepare and send sales follow-ups, briefing kits, and client-facing proposals. Assist with event operations and on-site support, ensuring smooth coordination with participants. Engage with clients pre-event and post-event to support rebooking and retention. Generate weekly reporting on outreach progress, leads, and conversions. Ensure accurate and timely data entry and documentation for team reporting. Support internal team briefings and post-event reflections with client insights.

Requirements:



Diploma or Bachelor's Degree in Business, Marketing, Communications, Events, or a related field. At least 1 year of experience in tele-sales, inside sales, or outbound calling, with clear sales performance metrics. Minimum 6 months' exposure to event or conference environments (any role: coordination, support, marketing, etc.). Excellent verbal and written communication skills in English; additional language ability (e.g. Mandarin) is an advantage. Proficient in MS Office (Excel, Word, PowerPoint); CRM system experience is a plus. Comfortable working with sales targets and in a fast-paced, deadline-driven environment. Strong interpersonal and negotiation skills with a confident, professional phone presence. Energetic team player with a "can-do" attitude and willingness to support event operations. Flexibility to work extended or weekend hours during major exhibitions or show days.

Job Details



Salary: Up to RM4,200 (Negotiable)

Working days/hours: Monday to Friday, 9AM to 6PM Working Location: Old Klang Road Duration: 3 months temporary project
Job Type: Temporary
Contract length: 3 months

Pay: Up to RM4,200.00 per month

Application Question(s):

Are you available to work full-time for the next 3 months (Monday to Friday, 9AM to 6PM) in Old Klang Road? (Yes/No) How many years of experience do you have in tele-sales, inside sales, or outbound calling? Have you previously worked with sales KPIs or targets? (Yes/No) Have you worked in any role related to exhibitions, events, or conferences (marketing, coordination, support, etc.) for at least 6 months? (Yes/No) Are you willing to work extended or weekend hours during major exhibitions or show days? (Yes/No) Are you proficient in Microsoft Office tools such as Excel, Word, and PowerPoint? (Yes/No) Are you comfortable making outbound calls to pitch exhibition packages to prospective clients? (Yes/No) What is your expected salary for this 3-month contract role? Are you able to start immediately? If NO, how long is your notice period?
Education:

Diploma/Advanced Diploma (Preferred)
Work Location: In person

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD1108289
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    44479.0 56320.0 USD
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, M14, MY, Malaysia
  • Education
    Not mentioned