Job Description

MohonKelayakan

• Achieve at least Diploma certificate
• Minimum of 5 years of experience in the travel industry.
• Proficient in English and Mandarin (both written and spoken).
• Strong leadership, communication, and interpersonal skills. Able to motivate and guide a diverse team while maintaining a high level of professionalism and customer service.
• Highly attentive to detail, with strong follow-up skills and the ability to manage multiple projects simultaneously.
• Comfortable working with computer systems and mobile technology. Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and travel booking systems.
• Willingness to travel for work-related purposes when necessary.
• Location: Sabah, Kota Kinabalu (Temporary will work on a remote basis).

Tanggungjawab

• Partnership Management: Oversee relationships with DMCs, accommodation providers, and cruise lines.
• Team Leadership: Supervise and train the team on booking systems (GDS, cruise engines) and tour operations.
• Tour Operations: Manage itinerary planning, costing, bookings, and ground arrangements.
• Sales Support: Guide the sales team in promoting tour packages and ensure customer satisfaction.
• Training & Education: Provide product and destination training to internal teams and partners.
• Field Work: Represent the company at events, travel fairs, and manage airport duties when needed.
• Reporting: Monitor tour operations performance and implement improvements for efficiency.

Manfaat

• EPF/SOCSO
• 5 working days
• Annual Company trip (For Confirmed Employees)
• Group PA insurance (For Confirmed Employees)
• Yearly Bonus depending on Company performance and reflect to Individual performance
• Twice performance appraisal review annually to identify room for improvement process
• Outpatient medical coverage from registered clinics
• Employee price for travel packages (For Confirmed Employees)
• Company uniform provided
• Travelling claims by receipt
• Monthly training arrangements from Company
• Exclusive employee HR software applications (leaves, claims, payslips etc)
• At least once a year Team Building arrangements
• Monthly / Weekly Company sports & recreations for everyone

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