Job Description

Mohon

Kelayakan

• At least 3-4 years experience in managing staff and restaurants (Managerial Level in Food & Beverage Services Industries)
• Degree / Diploma in a related field
• Fluent in English and Bahasa Malaysia

Tanggungjawab

• Oversee the outlet's daily operational business functions which cover the Front of House and Kitchen activities
• Responsible to drive daily, weekly, and monthly sales performance as per the targets set by the Management
• Assist and analyze profitability statements provided by Management
• Manpower Planning for the restaurant team and take charge of hiring, training, coaching, and developing team members
• Ensure all reports required by HQ are to be prepared and submitted to HQ on time
• Plan and ensure outlet marketing/ promotion plans are implemented in full and on schedule to achieve sales target
• Continuously enhance restaurant performance through building sales, evaluating expenditures, and pursuing cost-saving measures
• Plan the weekly/monthly work schedule for staff
• Responsible for maintaining a minimum average of 4.2 ratings across online platforms such as GoogleMyBusiness, GrabFood, FoodPanda, and the equivalent
• Responsible for the outlet's monthly inventory control and maintaining an optimum stock level so as to meet the outlet's needs. This includes liaising with the outlet's kitchen team and central kitchen team on raw materials ordering and orderings with key suppliers
• Responsible to prepare a report for Management on cancellations of food delivery orders from the Company's online sales platforms. Following that, you are required to verify that the Company received the revenue from the said cancellations-more specifically for incidences where IT was the default of the food delivery rider or other factors
• Systematically train new hires to be familiar with the Company's standard operating procedures (SOPs) and outlets' operations
• Responsible to validate and sign off on the End of Day (EOD) sales report. In the event of any discrepancy, it is the responsibility of the Outlet Manager to investigate and identify the issue(s) in order for the financial reconciliation exercise to be carried out
• Track, record, and quantify wastages that occurs in the outlet. This report is to be shared with the Management on a weekly basis
• Support the team by taking customers' orders (including food delivery orders via designated terminal) and preparing drinks in strict compliance with the drinks SOPs and serve ready cooked food
• Manage, monitor, and track invoices that the Company receives from suppliers. The team and you will be required to scan and save hardcopy invoices into designated Google Drive folders as directed by the Management
• Ensure that the filing of invoices is done timely and systematically (important for yearly financial audit)
• Ensure overall outlet cleanliness and hygiene levels are maintained at all times
• Ensure that all local and national health and food safety codes are maintained and company safety and security policies are followed
• Ensure that the outlet is operationally ready before operation hours and be responsible for day-end closing, where applicable
• Maintain good relationships with customers by fulfilling customers' needs and handling customers' complaints appropriately
• Responsible for cash management of cash drawer- ensure a sufficient small change in cash drawer at all times, when the designated cashier is not available
• Responsible for bank-in daily sales into Company's nominated bank account, as per instructions set by the Management
• Ensure all operating standards of the entire outlet adhere in respect of quality, service, cleanliness, and safety and to prevent wastage
• Responsible to enforce registration of all staff meals ordered in the outlet's POS system
• Manage bookings/reservations, as and when required
• Report any potential Safety Hazard(s) to the Management
• Perform any other task required by the Management Team, as and when required

Manfaat

• Groceries Allowance
• Meal Subsidy
• Salary adjustment or additional allowances upon confirmation
• The hostel is provided upon request
• Medical Bill Coverage

Manfaat tambahan

• Staff Meal
• Training Provided
• Allowance Provided

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