Job Description

Requirements

Malaysian or Permanent Resident (PR). Possess min SPM, Diploma, Degree in any field. Have at least 2-3 years of working experience managing

QSR

,

Counter Service

or

cafe

. Demonstrates strong leadership in managing daily outlet operations, including team supervision, staff scheduling, inventory control, and ensuring adherence to company SOPs and service standards. Required language(s): Bahasa Malaysia and English.

Responsibilities

Responsible for driving sales performance, monitoring revenue targets, and implementing initiatives to optimize restaurant profitability. Provide excellent food quality and service to maximize outlet profitability. Responsible for accurate handling of cash and online payments, daily sales reconciliation, and ensuring compliance with company transaction procedures Monitor staff's attendance, leave, attitude and performance. Involve in interviewing, hiring, training, scheduling and managing staff. Manage overall outlet and day-to-day operations within budgeted guidelines and to the highest standards. Identify customers' needs and respond proactively to all of their concerns. Purchase goods and continuously make necessary improvements. Comply with all health and safety regulations. Report to management regarding sales results and productivity. Lead the team by attracting, recruiting, training and appraising talented personnel. Establish targets, KPI's, schedules, policies and procedures Provide two-way communication and nurture an ownership environment with emphasis on motivation and teamwork.

Benefits

EPF, SOCSO, EIS Medical Card & Hospitalisation Insurance Transport Allowance Phone Allowance 1% Ebitda Incentive Career growth opportunity
Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

Cell phone reimbursement Dental insurance Health insurance Maternity leave Meal provided Opportunities for promotion Parental leave Professional development
Application Question(s):

Where is your current location? Are available to join immediately? Do you have knowledge on COGS and PNL? Do you have any existing medical conditions that may affect your ability to perform the job? Do you own transportation? How many years do you have experience in charge for outlet/restaurant? What is your expected salary?
Work Location: In person

Expected Start Date: 10/13/2025