Job Description

The P2P Manager is accountable for set-up and ongoing management of his/her scope in servicing the Greater China portfolio, in line with service level agreements and quality standards defined by the global DBS P2P service line lead. He/she is accountable for proper execution of group financial policies for his/her scope. He/she delivers innovation and continuous improvement that enhance the service /optimize cost for the activities in scope.MAIN RESPONSIBILITIES:Stream activities

• Implement services and operating model on a local level for the scope of services concerned

• Accountable for the successful set-up of the service teams to deliver services to the region

• Accountable for delivery performance in line with the service framework and customer satisfaction metrics as defined in the DBS value framework

• Own the application of common standards for DBS services and sponsors initiatives to implement best practice

• Monitor compliance and process performance, working with Risk, Compliance, internal control, and internal and external audit

• Drive global process standardization, harmonization, automation, process excellence and continuous improvement across the region for his end to end scope of activities

Local Management

• Lead the stream local teams to plan for and implement DBS processes, deploy technology, operating principles, services, culture and organization design for the region

• Influence functional professionals in region to adapt to world class operating standards

Interactions with stakeholders

• Report performance and escalate local / global issues to local lead of DBS and to Central stream lead as defined in the DBS governance model

• Identify and gain approval for enhancements and process improvements, for implementation within DBS. Provide prioritization requests

• Point of contact for the region regarding stream service level and activities

• Responsible for working with Customer Relationship Management to deliver customer satisfaction in line with operational efficiency

• Liaise with DBS HR lead to drive team capability development in order to ensure service delivery and optimal team make-up

Requirements:

• Education: Bachelor+, majoring in Accounting, Finance or Business

• Experience (in years): 8+ year working experience in Finance SSC or BPO industry, 5+ years as team managers

• Strong knowledge of accounting principles and end-to-end P2P process preferably gained in an international organization

• Good command of oral and written in Mandarin. The role will be servicing the Greater China portfolio, main stakeholders are CBU Greater China

• Experience in SAP is a must

• Result oriented, analytical and have a process mindset

• Networking skills and adaptability to multicultural contacts

• Challenges and drives the transformation of AP process

• Fosters an environment that values teamwork and collaboration

Danone is a world-leading food company built on three business lines Fresh Dairy Products, Specialized Nutrition and Beverages. Danone\xe2\x80\x99s mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have to impact the world through their daily choices.Danone Service Delivery Center- Kuala Lumpur (SDC-KL), is a center that supports Greater China, North Asia and Oceania with a mission To provide standardized, end-to-end, transactional activities and professional services by leveraging technology enabler, processes and data. We aim to be the best in the class of services by enhancing the experience of DANONERs, Customers, and Suppliers.We embrace diversity in our organization. This means giving full and fair consideration to all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or disability status.Willing to start the journey with us?Hit the \'Apply\' button and create your profile in the recruitment system by uploading a CV. We will get acquainted with your experience and then we will arrange the selected candidates for an interview.

Danone