Job Description

Summary

:
We are seeking a passionate and driven

Customer Experience

to be the voice of our brand. A self-initiator who can remain calm in a fast-paced and exciting startup working environment. A convincing, honest conversationalist who can gain trust and build long-lasting connections with our customers.

Key Responsibilities

Respond to customer enquiries via email, live chat, phone, WhatsApp, and social media. Provide accurate, timely, and complete information to customers. Guide customers through the ordering process on our platforms. Go the extra mile to create memorable customer experiences. Resolve product or service issues and follow up to ensure resolution. Collaborate with internal teams (operations, production) to meet customer needs. Ensure goods are delivered on time to customer. Keeping track of customer's order and update customer on the order status when necessary. Handling customer's complaint or enquiry in a professional manner. Maintain customer database and managing relationship with existing customers into the master date based system. Responsible for achieving allocated sales target.

Job Requirements:

Candidate must possess at least Diploma / Degree in Business/Marketing or related field or experience in telesales and customer service. Good team player with excellent communication and interpersonal skills and passion for talking to customer. Candidates without the relevant experience or qualification are encouraged to apply. Required Skill(s): Positive, problem solving, enthusiasm, fast learner, strong in teamwork, able to adapt ad hoc request, willingness to learn new skills, easier to adapt to new working environment, energetic, innovative and able to work under pressure.
Job Types: Part-time, Fresh graduate

Pay: RM1,600.00 - RM1,700.00 per month

Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Sales: 1 year (Preferred)
Work Location: In person