Job Description

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This form is not for inquiring about a position or the status of an application.Partner Growth & Agility Associate, Account Management, Lodging - English Speaking (Based in Kuala Lumpur)The Partner Growth & Agility Associate\xe2\x80\x99s primary responsibility is to ensure that Expedia Group\xe2\x80\x99s lodging product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base.In doing so, Partner Growth & Agility Associates will also continuously work with Expedia Group\xe2\x80\x99s lodging partners to help them improve the marketing potential from their participation in the Expedia Group\xe2\x80\x99s marketplace.This role is the foundation of our Centralized Hub for Account Management & Performance. The team ensure that our lodging partners can effectively, efficiently and throughout the year, reach Expedia Group\xe2\x80\x99s full breadth of global traveler demand.What you\xe2\x80\x99ll do:Our vision is to empower our partners to be successful - you will make phone-based contact with our partners to help themLeverage Expedia Group\xe2\x80\x99s tool kit to increase the customers they attract on the Expedia Group platformSupport new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platformManage a portfolio of assigned lodging partners, providing comprehensive support and guidance across all aspects of their business with ExpediaDevelop and implement partner success strategies aligned with Expedia\'s overall objectivesMonitor partner performance metrics, identifying areas for improvement and providing actionable insightsProactively address partner concerns and issues, ensuring timely and effective resolutionKeep partners informed about new product features, programs, and initiativesRepresent the needs and interests of partners within Expedia, ensuring their voices are heardContribute to the development and implementation of partner satisfaction surveysEmpower partners with the knowledge and resources they need to maximize their success on Expedia\'s platformsStay up-to-date on industry trends and developments to enhance partner success strategiesWho you are:Bachelor\'s Degree in a related field; or Equivalent related professional experienceStrong proficiency in English, additional bilingual proficiency a strong plus1+ years of experience in hotel revenue management, account management, inside sales or business development preferredAble to work independently as well as be a strong team worker, ensuring the whole team winsDemonstrate ability to work based on a variety targets, goals and/or strategic objectives set by the leadership teamAppetite for innovative technology, fast-changing business environment, robust data driven analysisPresents ideas and directives clearly and persuasively; actively listens when spoken/presented toAbility to effectively communicate to various levels and through a variety of communication channelsAbility to handle objection, secure commitments and be resilientPossesses outstanding listening, investigating and influencing skillsHungry, determined, motivated, willing to take action and results-focusedOrganization and time management skills, rigor, attention to detailsProven follow-up/persistence when facing challenging situationsAbility to multi-task effectively and be able to change gears quickly without skipping a beatAbility to perform under pressure and think on your feet in a fast-paced environmentOpen to feedback for continuous improvementRelationship builder; earns the confidence of othersBridges and sustains solid partnerships based on mutual support through a collaborative styleAbout Expedia GroupExpedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group\'s family of brands includes: Brand Expedia\xc2\xae, Hotels.com\xc2\xae, Expedia\xc2\xae Partner Solutions, Vrbo\xc2\xae, trivago\xc2\xae, Orbitz\xc2\xae, Travelocity\xc2\xae, Hotwire\xc2\xae, Wotif\xc2\xae, ebookers\xc2\xae, CheapTickets\xc2\xae, Expedia Group\xe2\x84\xa2 Media Solutions, Expedia Local Expert\xc2\xae, CarRentals.com\xe2\x84\xa2, and Expedia Cruises\xe2\x84\xa2.\xc2\xa9 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Employment opportunities and job offers at Expedia Group will always come from Expedia Group\xe2\x80\x99s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you\xe2\x80\x99re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is .Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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