Job Description

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Partner Success Associate, Competitiveness Agility Team - Indonesian & English Language (Based in Kuala Lumpur)

The Partner Success Associate\xe2\x80\x99s (Competitiveness Agility Team) primary responsibility is to ensure that Expedia Group\xe2\x80\x99s hotels, and all accommodations types in our high demand Asia Pacific markets have great rates and room types available for the Expedia Group travelers (including travelers from B2B Demand Partners) at all times.

Partner Success Associates (Competitiveness Agility Team) will also continuously work with Expedia Group\xe2\x80\x99s hotel and accommodation partners to help them improve their end-to-end competitive position taking the most from their participation in the Expedia marketplace. You will work as part of a team, with the primary goal of improving the conversion rate for our high-demand markets.

You will closely work in collaboration with other in-market account management teams to ensure the right and competitive conditions across high demand markets and ultimately provide the best product on EG-branded sites as well as those of our B2B Demand partners.

This role will be based in Kuala Lumpur, relocation and visa will be supported.

What you\'ll do:

This is a predominantly phone-based role, and you will be reaching out to a portfolio of existing accommodation partners each day. You will closely work with these hotel partners to:

Optimize rate and availability competitiveness on the Expedia platform to increase customer conversion

Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers\xe2\x80\x99 pressing needs

Coordinate with other account management teams to secure an aligned and effective level of competitiveness across high-demand Asia Pacific markets

Educate hotel partners on the self-service features available on Expedia Partner Central to make them independent in managing all the core aspects of our marketplace and make the mutual business more sustainable over the partners\xe2\x80\x99 lifecycle

Re-establish core fundamentals to re-engage with dormant hotel partners

Take time to shop our sites as a traveler would to identify issues that may not have been identified by our automated shopping tools and help to identify additional root causes of uncompetitiveness

Who you are:

Passionate and enthusiastic about the travel industry and enjoy talking to hotel and accommodation partners throughout the day

Native/Bilingual Proficiency in English and Indonesian. Proficiency in other Asia Pacific languages is a plus

High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate

Growth Mindset: hungry, determined, motivated, willing to take action, results-focused and strong agility to move quickly across different priorities, projects and multi-team relationships

Strong organization and time management skills, rigor, attention to detail

Proven follow-up/persistence when facing challenging situations

Comfortable with being a pioneer and working through ambiguity, figuring things out

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group\'s family of brands includes: Brand Expedia\xc2\xae, Hotels.com\xc2\xae, Expedia\xc2\xae Partner Solutions, Vrbo\xc2\xae, trivago\xc2\xae, Orbitz\xc2\xae, Travelocity\xc2\xae, Hotwire\xc2\xae, Wotif\xc2\xae, ebookers\xc2\xae, CheapTickets\xc2\xae, Expedia Group\xe2\x84\xa2 Media Solutions, Expedia Local Expert\xc2\xae, CarRentals.com\xe2\x84\xa2, and Expedia Cruises\xe2\x84\xa2.

\xc2\xa9 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group\xe2\x80\x99s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you\xe2\x80\x99re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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