Big Fat Smile is an e-commerce-first company with two growing consumer brands. We serve customers across multiple online marketplaces and our own Shopify store. We obsess over speed, clarity, and empathy in every interaction.
Job Overview
We are looking for a proactive and customer-focused
Part-Time Customer Service
to join our growing team. The ideal candidate will handle customer inquiries, manage orders across multiple platforms, and ensure a smooth post-purchase experience. This role requires strong communication skills, attention to detail, and the ability to multitask.
Key Responsibilities
Customer Support
Respond to customer chats and inquiries in a friendly and timely manner.
Assist with basic questions about products, orders, and simple technical issues.
Help monitor order or delivery updates and inform customers when needed.
Follow up on customer feedback and encourage positive reviews.
Order Handling
Check and monitor daily orders across platforms.
Coordinate with courier and fulfillment teams on shipment updates.
Assist with simple tasks like arranging replacements, returns, refunds, or cancellations.
Keep basic records of order activities.
Platform & System Tasks
Log in to all relevant platforms to check messages and new orders.
Update internal sheets or systems with important information.
Submit support tickets or contact agents for courier/tracking issues (except during night hours/public holidays; note accordingly).
Team Support
Share important updates with internal and regional teams.
Help follow up on pending shipments when needed.
General Duties
Complete simple ad-hoc tasks assigned by supervisors.
Ensure customer messages and reviews are handled before the end of the shift.
Requirements
Minimum SPM/STPM
Positive attitude and willingness to learn.
Good communication and problem-solving skills.
Able to multitask, comfortable using multiple platforms and stay organized.
Able to work on weekend and public holiday, evening shift.
Experience in customer service is a bonus.
Job Type: Part-time
Pay: RM12.00 per hour
Expected hours: No less than 9 per week
Benefits:
Work from home
Application Question(s):
Are you able to work on Saturday, Sunday and public holidays?
How many years of customer service experience do you have?
Are you comfortable communicating with customers in English via chat?
Work Location: In person
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