Job Description

We're looking for a proactive, driven professional to take charge of our payments and help us level up our offerings.

Your Role:

Lead, mentor, and develop a team of payment specialists to achieve operational and strategic goals. Build team capability, set clear objectives, and ensure continuous skill enhancement. Foster a collaborative environment that drives innovation and efficiency. Own and drive the company's payment operations, ensuring efficiency, security, and compliance. Identify, evaluate, and onboard new payment providers aligned with business strategy and market trends. Develop and execute strategies to optimize payment workflows, improve user experience, and increase conversion rates. Ensure smooth integration of payment solutions with internal systems in collaboration with cross-functional teams. Negotiate high-level contracts and pricing to secure favorable commercial terms. Build and maintain strong strategic relationships with PSPs and key industry partners. Develop a partnership pipeline and ensure clear progress tracking and visibility. Represent the company at industry events, building networks and identifying partnership opportunities. Ensure all payment processes comply with internal policies, regulatory requirements, and industry standards. Oversee the implementation of risk mitigation strategies to prevent fraud, chargebacks, and data breaches. Manage escalations and high-impact incidents, ensuring swift resolution and minimal business disruption. Monitor and analyze payment-related data to identify trends, patterns, and anomalies. Own payment performance KPIs and drive continuous improvement initiatives. Provide clear reporting and insights to senior management to support strategic decision-making. Lead initiatives to automate and scale payment workflows for higher efficiency. Work closely with product, technical, finance, and legal teams to ensure seamless operations. Drive operational excellence and innovation across payment functions. Stay updated on the evolving payment ecosystem and emerging technologies. Perform additional duties as assigned by senior management.

What We Need:

Minimum 5 years of relevant experience in payment operations, fintech, or a related industry. Candidate must be possess at least Diploma/Degree in Finance, Business, Economic or equivalent. Fluent in written and verbal communication skills for BM, English and Mandarin. Proven experience in onboarding and managing payment service providers (PSPs). Strong leadership experience managing teams. Deep understanding of payment workflows, compliance, and risk management. Strong analytical and problem-solving skills with experience in performance monitoring and optimization. Excellent negotiation, communication, and stakeholder management skills. Ability to work cross-functionally in a fast-paced environment. Business development experience within the payments or fintech ecosystem is a plus.
Be part of a fast-paced, innovative team where your ideas make an impact!

Job Types: Full-time, Permanent

Pay: RM6,000.00 - RM8,000.00 per month

Benefits:

Dental insurance Gym membership Professional development Vision insurance
Work Location: In person