Job Description

Monroe Consulting Group is partnering up with a leading fintech company, looking for a Payment Operations Manager, where you will be responsible for overseeing and continuously improving the company's payment processes to ensure seamless transaction execution and reduce discrepancies. You will lead a high-performing team, fostering a culture of excellence and accountability, while collaborating with internal departments and external partners to enhance operational efficiency and implement industry best practices.
Key Responsibilities:

• Lead, coach, and develop the Payment Operations team to align with business objectives and deliver high-quality outcomes.
• Manage day-to-day payment processing to ensure transactions are accurate, timely, and fully compliant with applicable regulations.
• Identify opportunities to streamline workflows, enhance system functionality, and reduce transactional errors.
• Handle complex payment issues and escalations, ensuring swift resolution and maintaining excellent service standards.
• Partner with IT, Finance, and cross-functional teams to support the integration and rollout of new or upgraded payment solutions.
• Monitor and analyze team KPIs, using data insights to drive performance improvements.
• Conduct ongoing training to keep the team informed about evolving industry standards and regulatory updates.
• Provide regular coaching and constructive feedback to support team members' growth and skill development.
• Compile and deliver comprehensive performance reports to senior leadership, outlining progress, key metrics, and areas for enhancement.

Requirements:

• Over 5 years of experience in payment/fintech operations, with experience in a leadership role.
• Strong knowledge of payment processing systems, process improvements and optimisation.
• Exceptional analytical and problem-solving skills, with a keen attention to detail.
• Proficient in using Microsoft Office and familiarity with data analysis tools.

Skills Required