Job Description

Job Title: People Services Senior Generalist C2R

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As the People Services Senior Generalist is responsible for controlling, monitoring, and executing People Services core models, ensuring a One Sanofi, best-in-class service for employees. This role supports employee lifecycle management within the legal framework and Sanofi's corporate policies, maintaining adequate control and minimizing associated risks.

Main Responsibilities

Provide cross-sectional support to employees, managers, P&C, and PS on all Knowledge Management topics managed in the ServiceNow and Workday tools. Queries Handling through the ticket tools used within People Services especially in ServiceNow , providing timely and high-quality response for all L1, L2, L3 queries for employees, manager, P&C and PS. Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation. Support testing of new functionality or implementations of ServiceNow Handling Queries (tickets) from employees regarding P&C /PS topics Deliver high-quality standard service to internal employees & Former employees Article knowledge Management (Creation / Update / Translation / Feedback analysis) Monitor compliance with the Core Model within People Services tools and process guidelines ensuring service level agreement. Comply with and uphold both internal and country-specific data privacy policies. All management of information related to personal data (from our employees, former employees, and EWF) must be handled with the highest level of confidentiality and data protection. Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation Continually seek out ways to improve the process and user satisfaction. Ensure timely completion of all mandatory company trainings and actively participate in learning sessions that will contribute significantly to your development in your current role and future career.

Experience

Bachelor's degree in HR, Business Administration, or related field 3-5 years of experience in HR or related field Experience in a multicultural environment is a plus

Core Skills:

Basic understanding of HR processes and activities Proficiency in English (advanced level). Proficiency in local language: Japanese. Proficiency in Microsoft Office, particularly Excel Familiarity with People Services tools (e.g., Workday, ServiceNow) is advantageous Strong attention to detail and ability to meet deadlines Excellent communication and interpersonal skills Customer service orientation and problem-solving abilities Adaptability, teamwork, and willingness to learn Awareness of data privacy rules (e.g., GDPR) is beneficial Take the lead mindset, able to guide team member

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