Job Description

Job Title: People Services Senior Generalist C2R

Job Overview

The People Services Generalist will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees. The People Services Generalist will ensure that the procedures listed below and related to C2R area are executed within the due legal framework and Sanofi's corporate policies, ensuring that processes are perform and deliver under an adequate environment of control and segregation of duties.

Main Responsibilities

Provide cross-sectional support to employees, managers, P&C, and PS on all Knowledge Management topics managed in the ServiceNow and Workday tools. Queries Handling through the ticket tools used within People Services especially in ServiceNow , providing timely and high-quality response for all L1, L2, L3 queries for employees, manager, P&C and PS. Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation. Support testing of new functionality or implementations of ServiceNow Handling Queries (tickets) from employees regarding P&C /PS topics Deliver high-quality standard service to internal employees & Former employees Article knowledge Management (Creation / Update / Translation / Feedback analysis) Monitor compliance with the Core Model within People Services tools and process guidelines ensuring service level agreement. Comply with and uphold both internal and country-specific data privacy policies. All management of information related to personal data (from our employees, former employees, and EWF) must be handled with the highest level of confidentiality and data protection. Continually seek out ways to improve the process and user satisfaction. Ensure timely completion of all mandatory company trainings and actively participate in learning sessions that will contribute significantly to your development in your current role and future career. Ensure compliance with Service Level Agreements (SLAs) and analyze article and ticket reports to meet or exceed SLA and KPI targets

Experience

Bachelor's degree in HR, Business Administration, or related field 3-5 years of experience in HR or related field Experience in a multicultural environment is a plus

Core Skills:

Basic understanding of HR processes and activities Proficiency in English (advanced level). Proficiency in Korean Proficiency in Microsoft Office, particularly Excel Familiarity with People Services tools (e.g., Workday, ServiceNow) is advantageous Strong attention to detail and ability to meet deadlines Excellent communication and interpersonal skills Customer service orientation and problem-solving abilities Adaptability, teamwork, and willingness to learn Awareness of data privacy rules (e.g., GDPR) is beneficial Take the lead mindset, able to guide team member

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