Job Description

: Site Name: Malaysia - Petaling Jaya Posted Date: Aug 2 2022 Why Haleon Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. B : Site Name: Malaysia - Petaling Jaya Posted Date: Aug 2 2022 Why Haleon Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question. In this role you will . Coach and leads team to resolve service issues with appropriate escalation within Tiers covering core areas such as compensation & benefits ops, talent acquisition, employee relations, time & attendance and payroll . Lead by example in ensuring the provision of customer centric services across a range of Moments That Matter transactional activities, such as New joiners, Promotions, or exits from the business. . Escalation point for customer services team and handles complex and sensitive cases end-to-end where required, ensuring stakeholders and customers are kept informed of the status of their issue . Partners with external HR service providers and other groups within the HR service delivery model to ensure processes are optimized to deliver excellent service to the customer . Use dashboard and available data analytics to ensure team performance meets all agreed service standards . Accountable for driving continuous improvement/effectiveness of team to ensure performance of HR service across Sub-Region and partnering performance & change to put interventions in place whilst supporting engagement and resilience within the team . Take accountability for ensuring all relevant Service Operating Procedures, Work Instructions and policies across Sub-Region are fit for purpose and governed according to accepted Global standards . Partner closely with HRBPs/HRBLs to support project or high volume activities i.e. large scale restructures and engages stakeholders to facilitate change management . Delivery against all compliance imperatives including support for data audits, local legislative needs, protecting data privacy at all times and adhering to confidentiality requirements . Provide relevant documentation to required parties according to statutory obligations (government bodies, tax authorities, works councils etc.) Why you Qualifications & Skills: . Experience working in an HR Shared Services, Support Centre, Customer Support environment, Multinational preferred. . Knowledge and experience of working with employment legislation in multiple markets . Past strong exposure / interaction to management in international business environment . . Systems orientation and ERP experience. . Demonstrated analytical skills and experience working with metrics . Strong process orientation and project management skills. . Fluent spoken and written English language skills. Ability to converse in Asian languages ie. Chinese, Japanese or Korean is an added advantage. . CIPD or equivalent desirable but not essential . Knowledge and experience of multiple employment legislation and best HR practice. Diversity, Equity and Inclusion At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. .LI-GSK Our goal is to be one of the world's most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.