Job Description

Clinic Assistant cum Phlebotomist

Klinik Hello Doctor Bangi

Position Overview

We are seeking a

Clinic Assistant cum Phlebotomist

who is professional, patient-focused, and competent in both front-desk clinic operations and basic clinical procedures, including phlebotomy. This role is crucial in ensuring smooth clinic workflow, patient safety, and high-quality service delivery.

Key Responsibilities1. Front Desk & Patient Management

Greet and register patients politely and professionally Manage patient registration for

self-pay and panel

cases Verify patient details, panel eligibility, and required documents Handle appointment scheduling, queue management, and patient flow Collect payments, issue receipts, and manage basic billing Answer phone calls, WhatsApp enquiries, and walk-in questions Maintain patient confidentiality at all times
2. Clinical Assistance

Assist doctors during consultations and minor procedures Prepare consultation rooms and ensure readiness before each patient Measure and record vital signs (BP, pulse, temperature, SpO?, weight, height) Perform ECG setup

only if trained and certified

Ensure infection control and proper clinical hygiene practices
3. Phlebotomy & Sample Handling

Perform venepuncture safely and correctly according to SOP Identify patients accurately before blood taking Label specimens correctly and accurately Handle, store, and prepare samples for laboratory collection Follow standard precautions and sharps disposal protocols Monitor patients post-phlebotomy and manage minor complications (e.g. dizziness)
4. Dispensing & Medication Support

Assist in dispensing medications under doctor's instruction Explain basic medication instructions clearly to patients Ensure correct medication, dosage, and labeling Monitor stock levels and report low or expired items
5. Equipment, Stock & Housekeeping

Ensure all medical equipment is clean, functional, and calibrated Maintain cleanliness of treatment rooms and common areas Assist in stock take, inventory tracking, and expiry monitoring Report faulty equipment immediately
6. Compliance, SOP & Professional Conduct

Adhere strictly to clinic SOPs, MOH guidelines, and internal policies Maintain accurate documentation and records Uphold clinic reputation, discipline, and ethical standards Attend trainings, briefings, and performance evaluations
Requirements & QualificationsMandatory

Certificate/Diploma in

Medical Assistant, Nursing, Phlebotomy

, or related healthcare field

Valid Phlebotomy Certificate

(recognized training institution) with hands-on venepuncture experience Competent in blood taking, specimen labeling, and basic sample handling according to SOP Able to communicate well in

Bahasa Malaysia

and basic

English

Preferred

Experience working in a

private clinic or GP clinic

Familiarity with panel systems, billing, and clinic management software Sales or customer service background (healthcare or non-healthcare)
Skills & Competencies

Excellent interpersonal and communication skills Calm, gentle, and confident when dealing with patients High attention to detail and patient safety Able to multitask and work in a fast-paced environment Team player with a positive attitude
Working Conditions

Working hours based on clinic roster and operational needs Willing to work weekends or public holidays if required Must adhere to uniform, grooming, and punctuality standards
Performance Indicators (KPI)

Patient satisfaction and feedback Accuracy in registration, billing, and specimen handling Compliance with SOP and safety standards Teamwork, attitude, and reliability

Klinik Hello Doctor Bangi

reserves the right to amend this job description as required by operational needs.

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

Professional development
Work Location: In person