Job Description

Role and Responsibilities

About CAE

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we\xe2\x80\x99re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts\xe2\x80\x94the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we\xe2\x80\x99ll make sure our customers are ready for the moments that matter.

Planning Manager

The Planning Manager is responsible for overseeing all planning and capacity management at the training center. This includes coordinating customer planning, forecasting, and optimizing capacity and requirements. The role also involves ensuring efficient delivery and resource utilization based on customer orders. The manager will play a vital role in communicating planning and training schedules to meet customer expectations and maximize resource utilization. Collaboration with the regional sales team and other operational departments is crucial to effectively meet customer expectations. The role requires a candidate with a strong drive for results, customer focus, analytical skills, leadership acumen, and effective communication abilities.

The role we are offering you:

• Coordinate customer training requests across operational departments to ensure cost-effective resource utilization.
• Optimize capacity management by providing insights for operational decisions to sales and operations teams.
• Collaborate with the regional sales team and customer Account Manager to establish monthly revenue forecasts and create capacity and resource plans and reports.
• Manage the centralized Training Service Agreement validation and pre-bill process.
• Develop and manage training schedules aligned with customer needs, resource availability, and regulatory guidelines.
• to ensure Training schedules and resource allocation comply with aviation regulatory standards.
• Overview resource allocation, including instructors, simulators, and classrooms, to maximize utilization.
• Conduct data analysis of training demand and industry trends for accurate forecasts of future training needs.
• Identify process enhancement opportunities and implement best practices to streamline operations.
• Collaborate with the Digital team to maintain and update training technology, ensuring effective simulator systems and software.
• Foster cross-functional collaboration with departments such as Sales, Operations, Training Department, Technical Service and Customer Experience Department etc.
• Monitor and manage the budget allocated for training operations, ensuring cost-effective resource allocation.
• Mentor and develop planning team members, fostering a culture of continuous learning and growth.
• Identify and mitigate potential risks to training operations, proactively addressing challenges.
• Provide monthly planning reports on resource utilization and related area to internal stakeholders and clients within the defined timeframe/process.
• Provide monthly Customer Satisfaction Index reporting activities to internal stakeholders and clients within the defined timeframe/process.

Our ideal candidate has:

• Bachelor\'s degree or equivalent through experience, with a minimum of 5 years of relevant experience in the airline or training environment.
• Strong supervisory experience and team development skills.
• Excellent interpersonal and communication skills to collaborate effectively with diverse constituencies.
• Proficiency in customer service principles, IT systems, and planning or coordination of schedules in an airline or training environment.
• Positive and professional outlook with the ability to perform under pressure.
• Proficiency in Excel, PowerPoint, Outlook, and MS Power BI. Knowledge of Gemini/STARS is a plus.
• Familiarity with work processes, volume, and characteristics associated with aviation training environments.

CAE offers:

• an environment where your initiatives will be recognized and valued.
• the opportunity to work on a variety of projects on a multidisciplinary team.
• flexible schedules.
• attractive employee benefits.

Come share your passion with us!

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we\xe2\x80\x99re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

CAE