Job Description

We are looking for an analytical and process-oriented person to support and drive processes within ZALORA Marketplace department. The Platform Services Intern will be responsible to liaise with, support business growth of and deepen relationships with ZALORA\'s key suppliers. Relying on superb analytical & communication skills, you will support a subset of Platform Services team on timely reporting activities and resolution of related supplier inquiries. Using data, you will help to

(1) bring speed, accuracy & clarity to ZALORA\xe2\x80\x99s reporting

(2) boost service quality, further fostering supplier relations, and

(3) improving productivity and cost targets, with a strong focus on department KPIs.

This role is based in ZALORA Malaysia (HQ), Kuala Lumpur \xe2\x80\x93 Malaysia.

Responsibilities:

• Drive day-to-day activities of the Platform Services team, ensure timely & accurate reporting to ZALORA\xe2\x80\x99s strategic brand partners
• Coordinate with Regional data analytics teams (Business Intelligence & Data Warehouse) on data requirements, inclusive of data availability & accuracy
• Drive improvements in sales & inventory reporting, inclusive of discrepancy investigation and reconciliations as well as all related communication
• Work closely with internal/external stakeholders and manage project communication and coordination
• Own continuous improvements within the Platform Services team, identify best practices and standardize it
• Monitor and ensure performance, quality and KPIs of the Platform Services team are met

Requirements:

• Possess a good analytical mind
• In-depth understanding of MS Excel as well as being highly IT literate.
• Experience with data quality, cleaning and extraction/validation tool is preferred
• Should be a self-starter, quick learner, go-getter, proactive and should have the ability to learn and perform in a fast-paced environment
• Desire to achieve results, attention to details and willingness to face challenges with the positive attitude
• Good communication and people skills

Platform Services Team

Platform Services & Support team is the integral team within ZALORA Commercial department, bridging the discussions and leading projects between the Supply Chain, Operations, Tech & Commercial teams of ZALORA. The primary focus of Platform Services & Support team is to create superior experience for our key Trade business partners (brands e.g. Nike, Mango, Topshop, etc.), by focusing on (1) excellent customer service (2) fast onboarding process, (3) timely resolution of queries and (4) finding opportunities for mutual growth by focusing on new services and avenues to drive partnerships with brands to the next level.

The ZALORA Story

ZALORA is Asia\xe2\x80\x99s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region\xe2\x80\x99s pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA\xe2\x80\x99s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA\xe2\x80\x99s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for.

Zalora