Job Description

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Client Background: Belgium MNC- one of the largest health service organizations with 60 million customer relationships across the world and support this with a worldwide staff of 30,000 employees.

Industry: Insurance Service Provider

Location: KL

Headcount: 1 headcount

Tenure: Permanent

Remuneration: RM350 WFH Allowance + Yearly Flexi Allowance + Birthday leave + Bonuses & more

Responsibilities:

This role is to lead a team with all the policy administration functions including plan automation, group setup, billing, commission, credit control and eligibility, to ensure the accurate and timely policy inception/renewal processes for the Asia Pacific Global Health Benefits business.

The position holder will continuously enhance work processes and will be involved in relevant projects in order to improve Operational Excellence and to meet all the SLAs (Service Level Agreement).

Serve as a single point of contact for client base to manage accounts and develop action plans for improvement

Regularly meet with commercial team for client onboarding solution designs

Monitor Performance Guarantees to minimize financial impacts, particularly during business peak season from November to February

Monitor team members\' key performance metrics and take actions to improve continually

Build & maintain good relationships with relevant functions, clients, brokers and colleagues

Host regular meetings with a team and provide proactive feedback to team members

Bachelor\'s or equivalent degree preferred

5+ years of experience in benefits and claims administration with 3+ years of people management experience

Preferably insurance, finance or data analytics background

Strong interpersonal skills with great verbal and written communication ability to for internal and external clients

Strong customer focus with ability to identify and solve problems

Ability to work under own initiative(s) and to be proactive in recommending and implementing process improvements

Ability to organize, prioritize and manage workflow to meet individual\'s and team\'s goals and requirements

Ability to exercise sound judgment

Strong team player

Data driven management capability

Sub Specialization : Services;Customer Services
Type of Employment : Permanent
Minimum Experience : 5 Years
Work Location : Kuala Lumpur

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