Job Description

POLICY SERVICING PROCESSOR

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

General Insurance

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world\xe2\x80\x99s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

What you need to know:

• Process all insurance policy submissions and service requests which include but not limited to new business, renewals, endorsements and cancellations in policy administration systems according to turn around time and standard set
• Carry out all services in a professional manner demonstrating a high degree of quality and accuracy at all time and contribute towards improving Service Survey Net Promoter Score (NPS)
• Demonstrate high degree of integrity and confidentiality. Always maintain confidentiality of customer information and adhere to all compliance guidelines, policies and regulations
• To provide cross functional collaboration work to ensure smooth daily operation within the department
• Handle inquiries from customers and internal/external stakeholders via emails, telephone and other future contact channels and delivering a high standard of customer service
• Proactive in discovering and voicing out opportunity for service and process improvement and actively participate in the process improvement activities
• Accountable for meeting individual (KPIs) and team goals
• Drive self-learning and development by taking part in training and other learning opportunities to expand knowledge, skill and experience
• Other duties as assigned which may include administrative support to the department, assist the team lead when needed, job rotation, short term attachment, tasks and projects

What we\xe2\x80\x99re looking for: Requirement

• Minimum high school or diploma holder
• Excellent listening, verbal and written communication skills with language proficiency in English (mandatory) and Bahasa Malaysia.
• Computer literacy and ability to navigate through multiple systems. Knowledge of Microsoft Access and Rapid SQL or VBA is an added advantage
• Possess customer service mindset, able to think critically, detail oriented and creative problem solver
• Strong work ethic, ability to multitask and work under pressure in a fast pace, evolving and demanding work environment
• Team player with positive attitude
• Flexible to work staggered work hours, lunch breaks and during holidays when necessary according to operational needs

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission \xe2\x80\x93 creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to . Reasonable accommodations will be determined on a case-by-case basis.

Functional Area: OP - Operations

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Malaysia Insurance Berhad

AIG