Job Description

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Role Responsibilities

Organisational Context

Standard Chartered Bank (SCB) has a bold ambition to be the number one Learning function in the world: \xe2\x80\x9chaving world-class learning that unlocks the unique potential of our people and helps them contribute their best to Standard Chartered and our clients, both today and as we transform into the future\xe2\x80\x9d.

To achieve this ambition, the People Capability (PC) function has reinvented its organisation design to organise around Hives, Disciplines and Squads. In this model:

\xc2\xb7 Multi-disciplinary \xe2\x80\x9cSquads\xe2\x80\x99\xe2\x80\x99 deliver work to achieve the function\xe2\x80\x99s priorities. Squads are comprised of practitioners from different Disciplines, with different skills, levels of expertise and backgrounds.

\xc2\xb7 \xe2\x80\x9cPriorities\xe2\x80\x9d are the way in which work is organised and relate to unique areas of delivery. Squads delivering on different projects within the same strategic priority are grouped together and called \xe2\x80\x9cHives\xe2\x80\x99\xe2\x80\x99.

\xc2\xb7 All Squad members are \xe2\x80\x9cDiscipline\xe2\x80\x99\xe2\x80\x99 practitioners and are dynamically allocated to Squads through Disciplines:

o Disciplines are the \xe2\x80\x98homes\xe2\x80\x99 for practitioners to develop their professional excellence and to maintain a common approach to similar activities and tasks.

o They provide a stable community for practitioners to belong to (as people move across Squads).

o They enable multi-skilling and development of depth and breadth or \xe2\x80\x9cT-shaped\xe2\x80\x9d capabilities.

Strategic Importance of Role

Two capabilities are becoming increasingly critical to organisations in general, and learning functions in particular: innovation/insight and creativity. Our Disciplines allow us to ensure the appropriate focus on building and amplifying these capabilities within the People Capability team as well as across SC.

The Practitioner, Creative and Delivery role will play a key role in managing and supporting the end-to-end execution of country and group learning programmes. This role will also work closely with country stakeholders for the country training fund (Human Resources Development Fund) to ensure utilization for professional development.

The Practitioner will also be allocated to a squad based on business requirements and will contribute as a squad member from the Creative and Delivery Discipline. The role will work together with other squad members to deliver the defined epics, user stories and backlog tasks which will culminate into a complete learning solution for our clients. The Practitioner may also provide subject matter expertise support across squads when needed apart from being fully dedicated to up to two squads. In this capacity, the role holder along with other squad members will be responsible end-to-end for delivering the objectives of the squad. This might mean designing, building, testing, managing change and also supporting and improving their own products when live.

The Creative and Delivery Discipline tracks contemporary and compelling stories, people and experiences and finds ways to bring them into our designs across SC. The Practitioner, Creative and Delivery role understands and adapts new work standards, processes and practices of the Discipline. They share and apply their knowledge, ideas and insights regarding their Discipline into improving the productivity and performance of their Squad. The role also focuses on improving the branding, look and feel as well as the visual experience of our learning.

Along with these Discipline responsibilities, the role holder will also provide L&D support for regulatory learning requirements in their hub, ensuring appropriate readiness for audit and compliance reviews and to ensure staff are competent to conduct their roles. This can include advisory on building country alliances and partnerships with local Banking Associations, professional body chapters and educational agencies of the government.

What the role requires

Squads are all about communication, teamwork, problem-solving, and striving to improve the team\xe2\x80\x99s velocity with each iteration. The role requires an individual who has a desire for collaboration and continuous improvement. The role holder should also have an entrepreneurial streak and be able to engage with, and apply, external/ new thought leadership, emerging capabilities, tools and platforms to their work to improve the efficiency of the squad.

The role holder should additionally be able to:

\xc2\xb7 Manage ambiguity with flexibility, focussing on the squad\xe2\x80\x99s goals and outcomes, and prioritising the backlog items to get started.

\xc2\xb7 Work as one team delivering a common goal, reconciling differences, and using continuous feedback from stakeholders to improve ways of working and realise their creative potential.

\xc2\xb7 Perform Programme Management by having the skills and ability to manage multiple priorities, resourceful in solving problems, anticipate and eliminate potential roadblocks in the delivery of training programmes.

\xc2\xb7 Leverage on data analytics to provide holistic view of problems, root causes and provide relevant solutions.

What the role does

Programme Management

\xc2\xb7 Responsible for managing country and group learning programmes and provide administrative support, including virtual /classroom management, managing attendance, and communications with learners.

\xc2\xb7 Responsible for data management such as reviewing, maintaining, updating learning reports, records, learning policies and procedures, compliance matrices.

\xc2\xb7 Manage and follow-up on learner\xe2\x80\x99s request/ enquiries for internal and external programmes, provide timely responses and learning support.

\xc2\xb7 Responsible for country training fund (Human Resources Development Fund) and provide the end-to-end support and execution.

\xc2\xb7 Manage in-house learning platform, leverage on data to provide insights and opportunities for driving improvements.

\xc2\xb7 Gather and review inputs from stakeholders, source, and propose learning interventions for upskilling and reskilling.

\xc2\xb7 Coordinate and administer in-house programme certification process, government funding application, audit support, when required.

\xc2\xb7 Perform other duties as needed to support successful programme implementation.

Squad member activities

\xc2\xb7 Support the squad Product Owner with backlog management by estimating the effort and complexity of the backlog items and planning the work to be done in each sprint based on prioritisation criteria.

\xc2\xb7 Manages own work, self-organises, and collaborates with other squad members to design and develop a potentially shippable increment of the learning solution each sprint as per the agreed acceptance criteria.

Innovation and Discipline/ Craft elevation

\xc2\xb7 Help resolve problems of that require specific expertise from the Creative and Delivery Discipline.

\xc2\xb7 Participates in the community for the Creative and Delivery Discipline practitioners, taking part in interactions and knowledge sharing processes across Tribes and Squads.

Regulatory & business conduct

\xc2\xb7 Displays exemplary conduct and lives by the Group\xe2\x80\x99s Values and Code of Conduct.

\xc2\xb7 Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

\xc2\xb7 Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters

Key Performance Indicators

\xc2\xb7 Low to zero operational risk

\xc2\xb7 Learning programme planning and implementation

\xc2\xb7 Improved learner experience for learning solutions delivered by Squad (e.g. eNPS, Saba ratings, diSCover usage)

Utilization and feedback from stakeholders

Business*

Understand the learning needs and solutions for GBS MY and all the stakeholders under Group People Capability team

Processes*

Responsible for the country training funds (HRDF), country learning programs management and the squad works under Group People Capability Team

Risk Management*

Awareness of the country regulatory requirements for learning and group people capability policies

Governance *

Key stakeholders*

\xc2\xb7 Hub Leads

\xc2\xb7 Lead Practitioners

\xc2\xb7 Squad Leads

\xc2\xb7 Product Owners

\xc2\xb7 Business / Function Leaders

\xc2\xb7 External vendors and strategic partners

\xc2\xb7 Industry bodies / Educational agencies

\xc2\xb7 Government and Regulatory agencies

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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