Job Description

. Role Responsibilities Organisational Context Standard Chartered Bank (SCB) has a bold ambition to be the number one Learning function in the world: \'having world-class learning that unlocks the unique potential of our people and helps them contribute their best to Standard Chartered and our clients, both today and as we transform into the future\'. To achieve this ambition, the People Capability (PC) function has reinvented its organisation design to organise around Hives, Disciplines and Squads. In this model: . Multi-disciplinary \'Squads\'\' deliver work to achieve the function\'s priorities. Squads are comprised of practitioners from different Disciplines, with different skills, levels of expertise and backgrounds. . \'Priorities\' are the way in which work is organised and relate to unique areas of delivery. Squads delivering on different projects within the same strategic priority are grouped together and called \'Hives\'\' . . All Squad members are \'Discipline\'\' practitioners and are dynamically allocated to Squads through Disciplines: o Disciplines are the \'homes\' for practitioners to develop their professional excellence and to maintain a common approach to similar activities and tasks. o They provide a stable community for practitioners to belong to (as people move across Squads). o They enable multi-skilling and development of depth and breadth or \'T-shaped\' capabilities. Strategic Importance of Role Two capabilities are becoming increasingly critical to organisations in general, and learning functions in particular: innovation/insight and creativity. Our Disciplines allow us to ensure the appropriate focus on building and amplifying these capabilities within the People Capability team as well as across SC. The Practitioner, Creative and Delivery role will play a key role in managing and supporting the end-to-end execution of country and group learning programmes. This role will also work closely with country stakeholders for the country training fund (Human Resources Development Fund) to ensure utilization for professional development. The Practitioner will also be allocated to a squad based on business requirements and will contribute as a squad member from the Creative and Delivery Discipline. The role will work together with other squad members to deliver the defined epics, user stories and backlog tasks which will culminate into a complete learning solution for our clients. The Practitioner may also provide subject matter expertise support across squads when needed apart from being fully dedicated to up to two squads. In this capacity, the role holder along with other squad members will be responsible end-to-end for delivering the objectives of the squad. This might mean designing, building, testing, managing change and also supporting and improving their own products when live. The Creative and Delivery Discipline tracks contemporary and compelling stories, people and experiences and finds ways to bring them into our designs across SC. The Practitioner, Creative and Delivery role understands and adapts new work standards, processes and practices of the Discipline. They share and apply their knowledge, ideas and insights regarding their Discipline into improving the productivity and performance of their Squad. The role also focuses on improving the branding, look and feel as well as the visual experience of our learning. Along with these Discipline responsibilities, the role holder will also provide L&D support for regulatory learning requirements in their hub, ensuring appropriate readiness for audit and compliance reviews and to ensure staff are competent to conduct their roles. This can include advisory on building country alliances and partnerships with local Banking Associations, professional body chapters and educational agencies of the government. What the role requires Squads are all about communication, teamwork, problem-solving, and striving to improve the team\'s velocity with each iteration. The role requires an individual who has a desire for collaboration and continuous improvement. The role holder should also have an entrepreneurial streak and be able to engage with, and apply, external/ new thought leadership, emerging capabilities, tools and platforms to their work to improve the efficiency of the squad. The role holder should additionally be able to: . Manage ambiguity with flexibility, focussing on the squad\'s goals and outcomes, and prioritising the backlog items to get started. . Work as one team delivering a common goal , reconciling differences, and using continuous feedback from stakeholders to improve ways of working and realise their creative potential. . Perform Programme Management by having the skills and ability to manage multiple priorities, resourceful in solving problems, anticipate and eliminate potential roadblocks in the delivery of training programmes. . Leverage on data analytics to provide holistic view of problems, root causes and provide relevant solutions. What the role does Programme Management . Responsible for managing country and group learning programmes and provide administrative support, including virtual /classroom management, managing attendance, and communications with learners. . Responsible for data management such as reviewing, maintaining, updating learning reports, records, learning policies and procedures, compliance matrices. . Manage and follow-up on learner\'s request/ enquiries for internal and external programmes, provide timely responses and learning support. . Responsible for country training fund (Human Resources Development Fund) and provide the end-to-end support and execution. . Manage in-house learning platform, leverage on data to provide insights and opportunities for driving improvements. . Gather and review inputs from stakeholders, source, and propose learning interventions for upskilling and reskilling. . Coordinate and administer in-house programme certification process, government funding application, audit support, when required. . Perform other duties as needed to support successful programme implementation. Squad member activities . Support the squad Product Owner with backlog management by estimating the effort and complexity of the backlog items and planning the work to be done in each sprint based on prioritisation criteria. . Manages own work, self-organises, and collaborates with other squad members to design and develop a potentially shippable increment of the learning solution each sprint as per the agreed acceptance criteria. Innovation and Discipline/ Craft elevation . Help resolve problems of that require specific expertise from the Creative and Delivery Discipline. . Participates in the community for the Creative and Delivery Discipline practitioners, taking part in interactions and knowledge sharing processes across Tribes and Squads. Regulatory & business conduct . Displays exemplary conduct and lives by the Group\'s Values and Code of Conduct. . Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. . Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters Key Performance Indicators . Low to zero operational risk . Learning programme planning and implementation . Improved learner experience for learning solutions delivered by Squad (e.g. eNPS, Saba ratings, diSCover usage) Utilization and feedback from stakeholders Business . Understand the learning needs and solutions for GBS MY and all the stakeholders under Group People Capability team Processes . Responsible for the country training funds (HRDF), country learning programs management and the squad works under Group People Capability Team Risk Management . Awareness of the country regulatory requirements for learning and group people capability policies Governance . Key stakeholders . . Hub Leads . Lead Practitioners . Squad Leads . Product Owners . Business / Function Leaders . External vendors and strategic partners . Industry bodies / Educational agencies . Government and Regulatory agencies About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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