Job Description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers grow faster than others. If you\xe2\x80\x99re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world\xe2\x80\x99s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC\xe2\x80\x99s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers\xe2\x80\x99 needs. We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Premier Direct Wealth Manager working together with colleagues to define, manage and achieve divisional business targets.
Role Purpose: This is a virtual customer facing role managing the needs of Premier clients remotely. The role holder will develop and strengthen relationships with Premier clients by conducting IFR to identify needs in both retail and wealth, wealth portfolio reviews and meeting clients\xe2\x80\x99 banking needs. This job role will own and actively manage a portfolio of clients (on an individual or pool basis). The role holder has a responsibility to manage and retain all premier customers tagged under his/her portfolio and to review the portfolios for opportunities as per customer\xe2\x80\x99s financial needs to cross sell both wealth and retail products that matches the banks PERML needs and Retail Banking needs. It is key for the individual to work closely with other colleagues in the team and other stakeholders to ensure customer experience is a class above the rest. Under the new environment it is expected for the individual to use virtual tools and mode to communicate and sell our wealth and retail products.
Principal Responsibilities:

• To achieve or exceed all Wealth and Personal Banking KPI provided on both activities and outcome if any for remote business. Also deliver the proposition by providing a consistently excellent customer experience.
• To ensure all sales activities KPI like leads, contacts, appointments, IFR are recorded and tracked in RMP as per the guidance.
• To ensure financial reviews conducted with customers that have PERML/Retail needs to understand their current circumstances and propose various financial solutions that meets clients\xe2\x80\x99 wealth needs.
• Use various remote tools such as DASH, Zoom & Live Sign to conduct meeting and sell to customers.
• Use tools such as RMP & WPT to review and analyze customers financial position and propose appropriate solutions.
• Manage potential wealth and retail needs via periodic reviews to identify wealth and retail gaps, opportunities and prepare for pre customer meetings.
• Closely work with peers/colleagues to ensure customers in their portfolio are well served and score highly in the customer satisfaction index.
• Identify opportunities to refer business to other channels.
• Maintain highest standard of excellence in customer service with individual customers evidenced by scores in customer satisfaction surveys.
• Continuously promote and educate customers on HSBC digital capability geared towards making banking with HSBC more convenient and they are able to enjoy the true benefits banking remotely.
• Fully utilize and input to Client Relationship Management data, ensuring all client information is complete and kept up to date.
• Constantly update knowledge of relevant products and services and how they might be tailored to provide the best solutions for clients.
• Work as part of an integrated management team to ensure, standards are met and operating models delivered.
• As a team player, establish and maintain strong working relationships with colleagues in the wider WPB businesses and others as appropriate to service client needs.
• Collaborate with the wider team to deliver the WPB performance measures and plan to support the report channel client journey.
• Act as a role model and coach to more junior staff
• To safeguard the bank from potential loss and reputational risk.
• To ensure continuous compliance to HSBC corporate values, key business valued and audit/compliance requirement.
• Ensuring that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines.
• Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimize loss.

Requirements
Requirements: Knowledge / Experience:

• Proven ability in customer relationship management;
• Proven ability in managing customer portfolio and identify wealth needs;
• Ability to analyze financial priorities and influence customers to take appropriate action to meet their needs;
• A full understanding of the needs of the mass affluent customer segment in general and individual customers;
• A full understanding of the Premier Proposition including Global Service Standards and Premier International;

Skills:

• Excellent relationship management skills;
• Customer driven with a strong focus on quality of service;
• Proven ability in making lending decisions in accordance with bank policy and guidelines;
• A clear understanding of how value is created within the Premier segment, both for customers and the bank;
• Ability to develop and retain the extensive knowledge including financial planning knowledge required to provide a world class relationship management service to the bank\xe2\x80\x99s most valuable personal customers;
• The jobholder forms an integral part of the branch and wider HSBC management team. The jobholder is expected to serve, identify opportunities in day to day activities that contribute to the success of colleagues.

Qualifications:

• Attain appropriate professional qualification or a degree;
• Other professional qualification is good to have but not mandatory

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized. You\xe2\x80\x99ll achieve more when you join HSBC www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Malaysia Berhad