Conduct inquiries and manage bookings from customers, sales teams, and overseas agents.
Follow up with overseas offices, sales teams, and customers to obtain approval and feedback on quotations.
Quotation and Cost Analysis:
Analyze and identify the most cost-effective and alternative solutions for inquiries and shipments.
Prepare complete costing on the quotation system based on shipment terms.
Communicate and seek approval from the sales team, HOD regarding costing.
Send final quotations to customers and agents.
Coordination and Collaboration:
Coordinate effectively within the team and maintain self-motivation among logistics experts.
Establish and maintain close cooperation with local and overseas colleagues, vendors, and partners.
Support negotiations of costs for sales and customer service when necessary or requested.
Monitoring and Reporting:
Monitor and report on monthly progress towards assigned goals and key performance indicators (KPIs).
Collaborate with inter-department teams (marketing, sales, airfreight, and customer service) to improve company sales and increase strike rates.
QUALIFICATION AND EXPERIENCE:
Bachelor's degree strongly preferred, ideally in Logistics/Transportation, Business Studies, or a relevant field.
At least 2 years of working experience in logistics (freight forwarding).
Experience in data analysis with knowledge of SQL and Power BI &
INCOTERM.
Experience in OOG / Project management.
Ability in data analysis, careful calculation, and attention to details.
Fluent in both spoken and written English & Malay.
Ability to work under pressure and overtime to meet deadlines.