Job Description

SUMMARY

Begin your career with DHL IT Services!

We are seeking for an experienced Principal Application Support Specialist to join our team.

You will provide consultation, guidance and problem solving expertise with respect to complex technical issues. You need to ensure the software applications environment is well developed and maintained with high quality.

As a Service Owner and Recovery Manager, you will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution times.

What you will do:

• Involved in Data Migration, Dry Run and Go-Live Cutover Activities
• Actively participate in hyper care and arrange to get the project documents & knowledge transmission for the newly implanted functionalities
• Maintains procedures and documentation for applications support and Manages application enhancements to improve business performance
• Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services and are fully documented within the relevant reporting system(s)
• Assesses and analyses release components, Provides input to scheduling, Carries out the builds and tests in coordination with Solution Delivery team
• Ensures that service delivery meets agreed service levels and Creates and maintains a catalogue of available services
• Expert in Systems Development / Maintenance and/or technical Integration / Migration

You should have:

• Educated to degree level (Computer Science or related field) or holds a professional qualification
• At least 8 -11 years of relevant working experience in Application Support
• Able to work provide 24/ 7 on call rotational support
• Able to work on 3 rotational shift (morning, noon and night)
• Express Business Processes knowledge is preferable

\xc2\xb7 Is able to contribute significantly to strategic discussions with business partners/customers

• Persistence, initiative and creative person
• Good command of English, verbal and written
• Customer Centric

APPLICATION YOU WILL USE:

• Has expert knowledge of SAP FICO Module, services and business processes of their key business unit and solid knowledge of all other divisions in the DPDHL group
• SAP experience includes FI/CO Configuration experience in various areas of IMG activities like Organization Structure Elements, General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting and Controlling (CCA, Product Costing and CO-PA).
• Knowledge in Integration FI/CO with SD and MM modules.

Good knowledge in DHL business process and Internal ITS processes

WHAT YOU WILL GET FROM US

• Great team of IT professionals with global working exposure
• Flexible Benefits \xe2\x80\x93 customized according to individual needs
• On-going professional and technical training and certifications
• A multicultural environment in modern offices
• Choose any day for your vacation from earned public holiday (Saturday and ad hoc)
• Smart casual everyday
• Global internal job opportunities available within DPDHL
• Unlimited Outpatient Medical
• Home office possibilities

Sounds good? Start your application now!

ABOUT US - DHL IT Services

IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:

• Supports over 260,000 DPDHL e-mail users;
• Runs more than 7700 servers;
• Supports more than 2000 global services and applications;
• Processes 9 million shipment information messages per day;
• 200000 man-days per year of a development application.

Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of the logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents \xe2\x80\x93 Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).

You would be part of over 1400 highly skilled IT professionals working in a friendly, multicultural environment of 26 nationalities in Cyberjaya.

DHL