Job Description

Process Associate Korean Speaker (Dec 2024)Salary: RM9,000
Location: UOA Business Park, Shah Alam

• Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels and acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary and providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Candidate must possess at least an TOPIK5 or above (Non-Native)
• Candidate must possess at least a Diploma or equivalent level (Native)
• Required language(s): English & Korean
• Full Training Program will be provided for new hires even fresh graduates who are interested to start their career.
• Working days: 5 days per week (including weekends)
• Working hours: Rotational Work Shift (9 Hours Per Day)
• Each Shift consists of 9 working hours included 1-hour break-time

Salary & Benefit

• One-way flight ticket & Temporary accommodation (for Expat only)
• Medical Insurance
• EPF & SOCSO will be provided
• Attractive Annual Leave
• 5 min walking distance to office - Shelter nearby LRT / KTM Station
• Dental & Optical Allowance

Ajin Kim
Recruitment Consultant (Korean Language)

Manpower