Job Description

Role:

Process Executive - Chinese Speaker

Location: KL, Malaysia (Onsite)

Project Process Description:

The project involves reviewing content (videos/images/text) for one of the Largest Technologygiants. As part of the contractual obligations, client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity, and a minimum monthly average quality as per the target

Detailed Role & Responsibilities:

Ensure on meeting daily KPIs Accountable for the success and quality of the process Ensures that the process is followed correctly in Service Operations Help improve the defined processes as we create more automation and gather information Ability to learn to work with customer internal tools Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines Flexible to work in assigned shift timings as per process requirements

Requirements:

Excellent written, reading & spoken communications skills in required language and understanding of local culture Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.) Good communications skills (English) (Traditional Chinese) Excellent analytical and research skills Quick learning and understanding of complex processes Experience with social networking (or similar programs) Internet Savvy Willing to work in 24x7 environment Ability to manage critical situations with minimum supervision MS Office & strong key board skills Good interpersonal and communication skills Ability to perform in adverse situations Should be comfortable working with explicit & extremely sensitive content

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.


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