Job Description

Job Summary

The Process Governance & Performance Assistant Manager makes performance and decisions visible and auditable -- establish a periodic governance cadence, maintain dashboards and the benefits register, and keep risks and exceptions under control.



Key Responsibilities

Establish and lead the monthly Process Steering cadence -- publish pre-reads, decisions, and exception logs on time. Build and maintain the KPI Tree and KPI Dictionary; ensure ownership, publish dashboards, and manage the Benefits Register and Baseline Assessments to support operational performance measurement. Design and document data flows, and maintain dashboard data lineage and consistency in process measurements. Provide governance guidance to operational areas; run a regular process and procedure review cycle; raise gaps with owners and support corrective actions. Maintain risk and control tags within processes, ensuring approved exceptions are recorded and traceable. Ensure clear and consistent stakeholder communications. Track standardization changes to confirm every approved change is measured and visible.

Job Requirements

Minimum of 5 years' working experience, with exposure in retail, store, distribution center (DC), or logistics preferred. Proficient in dashboarding and business intelligence (BI) tools. Experienced in Kanban/pipeline creation and portfolio tracking. Strong discipline in driving meetings to outcomes, including decision and exception logging. Skilled in KPI Dictionary management. Knowledgeable in benefit tracking and assessment fundamentals. Capable of conducting data quality checks and basic data modeling for KPIs. Strong in documentation practices and disciplined in change control. * Effective at stakeholder management across functions, with a service-oriented mindset.