Job Description

The Role Responsibilities

Job Role

Good to have an awareness of Banking and Financial services industry

• Ensure a smooth, timely, accurate and error free Processing - Account opening management, Static data system setup / Static Data Maintenance (System maintenance) including receiving updated SSI / confirmation Static - Performing call back / SV / ICDMS upload, authenticate call back forms.
• Analysis of various reports / monitoring TP queues and ensure to approach client / respective FMOCC / RM / to get SSI / confirmation static and authenticate them to raise request for static set up.
• To maintain and update static data in various systems.
• To ensure adherence to processes and controls as detailed in the DOI and keep the DOI update to all process changes.
• Continuous improvement in productivity to the standards prescribed for the processes from time to time.
• Upholding the Values of the Group and Company at all times.
• Timely escalation of process / reconciliation and other issues to Line Manager.
• To ensure timely, accurate and error free processing.
• Help the unit to promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Lead through example and build the appropriate culture and values.
• Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Overall client satisfaction and meeting service expectations.
• Quick turnaround for customer queries and Complaints.
• Ensure Zero customer complaints.
• Should be a Team player- flexible.
• Adhere to the instruction of the Mangers.
• Actively participate in Sustainability (CSR) initiatives, staff engagement programme.

Risk Management

• Ensure 100% compliance at all times to the group\xe2\x80\x99s risk management framework as applicable.
• Compliance with all applicable Rules/ Regulations of Company and Group Policies.
• Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and report all suspicious transactions to the Unit Manager.

Governance

• Comply with all the group standards, policies, procedures and guidelines as applicable and values of the Bank at all times.
• Adhere to Group Code of Conduct at all times.
• In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and / or activities are ceased.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the FMO to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; the Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Units requesting for static setups
• Teams in FMO GBS Hubs
• Other Units within GBSs
• PSS team of various systems
• In country teams / RM / Sales

Other Responsibilities

• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Continuous improvement in productivity to the standards prescribed for the processes from time to time.
• Upholding the Values of the Group and Company at all times.

Our Ideal Candidate

• Degree / PG and basic banking knowledge in terms of products and customer types.
• 2 - 3 years of work experience in accounting related process.

Role Specific Technical Competencies

• Good verbal and written English communication
• 100% willingness to work in all shifts and work out of all locations (Haddows / Padur / Bangalore)
• Will be judged in quick learning skills, team work and positive attitude to be able to handle immense work pressure
• Hands on in MS OFFICE
• Problem solving / Trouble shooting skills

\xc2\xadAbout Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website

Standard Chartered