Job Description

Job description

Why join us:

Some careers grow faster than others.

If you\xe2\x80\x99re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

Global Finance is integral to HSBC\xe2\x80\x99s purpose and strategy, playing a valued role in managing costs and deploying capital in the most effective way. Our global team of finance professionals partner with the business to provide trusted insights and forward looking analysis; accuracy; efficiency and control to frame and influence business decisions.

We are currently seeking a high calibre professional to join our team as a Process Lead

What you\xe2\x80\x99ll do:

\xc2\xb7 The ServCo Management function manages the HSBC Group service catalogue and associated performance reporting and billing MI, HSBC Group IGSAs and the service mapping required for recovery and resolution planning purposes, and associated commercial matters (ServCo Management Services);

\xc2\xb7 The Process Lead is responsible for supporting the ServCo Management team in ensuring a globally consistent engagement between ServCo and its service recipients across the HSBC group for all ServCo Management services.

\xc2\xb7 The ServCo Management Operations team will work with the Relationship Managers and the wider team to ensure an integrated flow of information, data and requirements such that ServCo Management services remain aligned to the requirements of Service Recipients;

\xc2\xb7 Supporting the interaction between Global and Regional Relationship Managers and ServCo service recipients, the role holder will be part of a team responsible for supporting activities impacting the service recipients in relation to contracting, service performance and billing, query management and change management.

\xc2\xb7 They will be required to support the implementation of continuous improvement and process automation activities and the management of the IGSA break reporting on behalf of the ServCo Management.

\xc2\xb7 The role requires the review and analysis of Service Catalogue service descriptions, contracting relationships, performance and billing MI to identify trends and suggest actions for continuous improvements in data, cost transparency, service performance measures and recurring issues.

\xc2\xb7 The role will support the review of processes, support the design of new processes and solutions to automate and simplify the intercompany management landscape.

\xc2\xb7 Requires collaboration and influencing skills.

\xc2\xb7 Requires cooperation and execution from each of the business / functions and wider ServCo Management teams.

\xc2\xb7 Requires the ability to implement and manage simple BAU Account Management processes with the ability to identify continuous improvement and efficiencies to support the delivery of the SMS Account Management vision in BAU.

\xc2\xb7 The operating models for the ServCo Management function, including the Account Management is still developing and still being implemented across the HSBC Group. Therefore, the role is being conducted against a background of significant change.

Impact on the Business

\xc2\xb7 Act as an point of contact between ServCo Management and its Services recipients regarding the services offered

\xc2\xb7 Advise and guide ServCo Management Service Recipients on the Service Catalogue Change Management process, ensuring Change Requests are compliant with ServCo and Global Service Catalogue objectives and design principles.

\xc2\xb7 Management of the ServCo IGSA break process and monthly execution of the process including reporting and management of queries around IGSA break.

\xc2\xb7 Support the resolution of queries, in relation to service performance and billing and in coordinating/facilitating the escalation of queries to the appropriate governance forums.

\xc2\xb7 Provide subject matter expertise in the form of advice and guidance to ServCo Management Service Recipients in defining and implementing contractual service performance metrics, including monitoring and reviewing performance;

\xc2\xb7 Support communication and information forums to share and cascade information associated with ServCo Management services to recipients and suppliers across the HSBC Group.

Customers / Stakeholders

\xc2\xb7 ServCo Management Service Recipients

\xc2\xb7 ServCo Management Global teams

\xc2\xb7 Stakeholders within the Global Businesses, Global Functions and DBS & recipient Legal Entities across the HSBC group

Leadership & Teamwork

\xc2\xb7 Collaborate with ServCo Management Service recipients across HSBC to establish and maintain positive and constructive engagement.

Operational Effectiveness & Control

\xc2\xb7 Ensure BAU ServCo Management processes are completed in a timely and effective manner, through escalation with the Global and Regional ServCo Management team if necessary.

Management of Risk

\xc2\xb7 Adhering to processes and controls to identify and mitigate risks and ensuring timely escalation of control issues and corporate compliance risks. Also maintaining awareness of risk and through engagement with his/ her line manager minimising the likelihood of it occurring through its identification, assessment, mitigation, and control.

Requirements

What you will need to succeed in the role:

Knowledge

\xc2\xb7 A level understanding of the role of the ServCo entities and the ServCo Management Function, their structures, principles and operating models, activities and processes in supporting suppliers and recipients and thereby ServCo Relationship Managers in their engagements with the HSBC Group.

\xc2\xb7 An understanding of commercial management principles and key service performance level metrics.

\xc2\xb7 An understanding of the HSBC Group Operating Model and governance structures across all Global Functions, DBS and Global Businesses within HSBC;

\xc2\xb7 Understanding of the legal entity structures within the HSBC Group;

Experience

\xc2\xb7 Demonstrated knowledge and experience of ServCo Management activities, business processes and information needs;

\xc2\xb7 Proven record of stakeholder management and continuous improvement of business processes;

\xc2\xb7 Ability to balance team and individual responsibilities; building teams and consensus; getting things done through others not directly under his/her supervision; and working ethically and with integrity

\xc2\xb7 Prior experience in a relationship or commercial management position evidencing influencing and negotiation skills;

\xc2\xb7 Strong interpersonal skills with the ability to engage, influence and co-ordinate stakeholders working towards agreed objectives and timelines, across multiple geographies and disciplines at all organisational levels;

\xc2\xb7 Driven to succeed with a focus on driving progress against timelines;

\xc2\xb7 Capability to work in a dynamic environment;

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (Malaysia) Sdn Bhd***

HSBC