Process Manager, App Remittance My

Malaysia, Malaysia

Job Description


:Key Responsibilities

  • Work closely with business partners and internal stakeholders to identify key pain points, opportunities in product development and to come up with the plan to launch products and campaigns.
  • Manage end-to-end process from ideation to completion (viability assessment, determine system requirements and perform UAT, support distribution channels, post product launch monitoring, prepare reports).
  • Ensure compliance with regulatory requirements and industry standards throughout the product lifecycle.
  • Analyze and address data from various sources to drive operational excellence and risk mitigation.
  • Maintain product T&Cs, documents and processes to ensure compliance with all policies and BNM requirements.
  • Monitor and report product performance (both financial and non-financial) and conduct regular reviews to identify areas for improvement.
  • Identify frauds, mis-selling, scams and client dissatisfaction.
  • Oversee multiple processes and ensure efficiency and timely delivery.
  • Collect, analyze and measure process data, to initiate sustainable business practices and for reporting purposes.
  • Drive process improvement - define current state, identify gaps/opportunities and come up with solutions.
  • Work with Risk Team to define, establish and manage process controls.
  • Partner with team members and key stakeholders to implement policies and procedures.
Key Requirements
  • Bachelor\'s degree in business, finance, marketing or related field (MBA or equivalent).
  • Excellent project management skills with the ability to drive cross-functional collaboration.
  • Previous working experience as a Product Operations Manager or Product Manager in remittance area.
  • Data-driven and have the ability to extract insights from raw data.

CIMB

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD1054225
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Malaysia, Malaysia
  • Education
    Not mentioned