Job Description

:Key Responsibilities

• Work closely with business partners and internal stakeholders to identify key pain points, opportunities in product development and to come up with the plan to launch products and campaigns.
• Manage end-to-end process from ideation to completion (viability assessment, determine system requirements and perform UAT, support distribution channels, post product launch monitoring, prepare reports).
• Ensure compliance with regulatory requirements and industry standards throughout the product lifecycle.
• Analyze and address data from various sources to drive operational excellence and risk mitigation.
• Maintain product T&Cs, documents and processes to ensure compliance with all policies and BNM requirements.
• Monitor and report product performance (both financial and non-financial) and conduct regular reviews to identify areas for improvement.
• Identify frauds, mis-selling, scams and client dissatisfaction.
• Oversee multiple processes and ensure efficiency and timely delivery.
• Collect, analyze and measure process data, to initiate sustainable business practices and for reporting purposes.
• Drive process improvement - define current state, identify gaps/opportunities and come up with solutions.
• Work with Risk Team to define, establish and manage process controls.
• Partner with team members and key stakeholders to implement policies and procedures.

• Bachelor\'s degree in business, finance, marketing or related field (MBA or equivalent).
• Excellent project management skills with the ability to drive cross-functional collaboration.
• Previous working experience as a Product Operations Manager or Product Manager in remittance area.
• Data-driven and have the ability to extract insights from raw data.

CIMB