Job Description

Company Description

Experian is the world's leading global information services company. During life's big moments - from buying a home or a car to sending a child to college to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 40+ countries, and every day we're investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

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Experian Decision Analytics helps client achieve and sustain significant growth. We do this by enabling clients to make analytics-based customer decisions that support their strategic goals. As experts in uniting business understanding with consumer and business information, analytics and strategy execution, we empower clients to optimise customer value and actively manage it over time. This role therefore has clear accountability for creating measurable value within our client organisations.

In the Professional Services Organisation within Experian, we implement lasting business change for our clients to help them realise opportunities and growth.

The consultant is responsible for: * Business requirement gathering and at the same time, solving complex business problems into simplified workable solutions in the manner of; a) Requirement gathering & Analysis, b) Solution designing into functional specification, c) support or lead the build/test team.

• Supporting to build relationships with existing or prospective clients, to facilitate effective ongoing delivery activities
• Working sometime with very tight schedule or deadline so time management skill is essential
• Understanding industry trends, financial, telcos & others and market specific trend as well to guide clients into the right direction with clear value proposition
• Understanding collections market trends to guide clients into the right direction with clear value proposition
• Adhering to consultation practices and process strictly to derive the immediate values to clients
• Demonstrating a sharp focus with extra miles to hit the high quality the deliverables that the team can be proud of
• Running multiple projects whenever possible together with the team
• Understanding Experian product's functional components and feasibility to deliver functional requirement for Experian solution implementation
• Travelling across APac to support market projects when required

What you'll be doing

Consulting

• Identify business requirement and targeted outcomes for any given delivery.
• Own the quality of the design within a project context i.e. ensure that the processes and solutions designed achieve the business objectives and goals for client organisations
• Business process Optimisation and business strategy of the industry best practices should be occurring.
• Constantly define and refine the approaches to delivering best consulting services
• Leverage relationships to take accountability to identify, escalate and resolve issues and drive continuous improvement in portfolio performance with seniors
• Continuously improve on the implementation of industry best practice in business process and solution design

Qualifications

What will you bring to the party

The successful candidate will have up to 7 or more years' experience in either a banking or professional consulting services environment with at least 3 years of collections experience. They will possess solid knowledge of retail banking or relevant industry processes, to enable them to be able to converse with clients in their own terms. They will have spent time within a consultancy or professional services environment and possess a combination of consultation and solution delivery experience.

We are looking for someone who:

• Can form effective relationships with clients from analyst to head level of department within our client organisations
• Has extensive experience in the banking or telco industry: 1. Can identify and discuss banking or relevant industry processes with the client in their own terms, and be perceived by the client as a trusted advisor; 2.Can generate demand within client organisations; either through proactive/reactive consultation activities, or identifying opportunities within project deliveries
• Has extensive consultative experience in: 1. Identifying business needs, translating into functional needs, and constantly seeking opportunities for improvement,; 2.Leading/supporting the project team to ensure banking or relevant industry processes and software solutions achieve a quality outcome; 3. Overseeing the delivery process to ensure that client business goals are met through lasting change; 4.Lead or support clients in transforming their business practices with seniors.

More about you

• 7+ years of experience in either or both of: 1. A Professional Services environment delivering client facing projects; 2. A retail banking environment covering risk management, product management, or CRM
• Minimum of 3 years working in collections or supporting collections activities
• Has led business process and/or software design for software delivery projects to banking or telco clients.
• Has extensive knowledge and can articulate in collections concepts
• Bachelor's Degree or Post Graduate qualification (preferred)
• Strong communication skills - professional proficiency in writing reports, functional specification and presentation
• Innovative and inquisitive mind, focused on addressing and solving issues on hand holistically with details
• Strong interpersonal skills and focus on customer satisfaction
• Strong collaboration and teamwork - know how to lead with full accountability and be part of the team with full motivation
• Knows how to enjoy cultural differences and changes occurring in the team and project
• Computer language skill isn't required but Pseudo code driven analysis is required
• Professional MS Office Suite skill is must
• Fluent oral and written English skill is must

Additional Information

Experian Asia Pacific's culture, people, flexibility and environments are key differentiators. We take our people and equal opportunity agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We're an award winning organisation due to our strong people focus (Great Place To Work, Top Employer and Employer of Choice).

Experian Asia Pacific leverages cutting edge data science, inclusion and start-up mindsets to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and practices. As is our diverse workforce, which drives our success. Everyone can succeed at Experian, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together