Job Description

Keysight is the world\'s leading electronic measurement company, helping scientists and engineers address their toughest technical challenges with confidence through innovations in wireless, modular, and software solutions. Our employees leverage their insight and passion to deliver measurement solutions in wireless communications, aerospace and defense, and semiconductor markets with world-class platforms, software and consistent measurement science. This job will be part of the Electronic Industrial Solutions Group, which provides test and measurement solutions across a broad set of electronic industrial end markets, focusing on high-growth applications in the automotive and energy industries, and measurement solutions for consumer electronics, education and manufacturing, as well as semiconductor parametric testing, nano-positioning metrology and material science. The group provides electronic design and test software, instruments, and systems used in the simulation, design, validation, manufacturing, installation and optimization of electronic equipment. Short Description You will be responsible for providing factory-based product and application support for Keysight\'s instruments. Candidates will receive great satisfaction by supporting internal and external customers to solve their measurement and repair problems in a prompt and professional manner. This is a fast paced, interrupt-driven environment which necessitates self-motivation, good organization, and self-management of priorities. Primary responsibilities for this role are to provide post-sales support and to develop the support strategy for new products. Uses in-depth technical or scientific knowledge and product expertise to research and resolve product support escalations. May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel. For new products ensures support plan, repair levels, and production support plans are developed and implemented. Provide technical product and measurement consulting on presales opportunities. May interact with marketing, sales, technical support, QA, manufacturing, product development, etc. as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules. May be responsible for writing product/process user documentation May develop and deliver technical training to the Keysight technical support teams, such as field service and remote service engineers Works on technical marketing assignments with clearly defined objectives Solves problems of limited scope and complexity Job Qualifications Bachelors or Masters Degree in Electrical and Electronics Engineering or equivalent. Fresh Graduate are encouraged to apply Some application and technical knowledge in test and measurement, semiconductor or electronics industry Communication (verbal and written) and presentation skills in Japanese and English Knowledge in Visual Studio, C#, C++ and Python will be an added advantage Job Function

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