Job Description

We are seeking an energetic, assertive, creative Product Operations Specialist with excellent time management and leadership skills to oversee and support daily tech operations.

Mindvalley is the leading and most promising ed-tech company to date. We dominate the US market for Personal Growth Education. We are empowering athletes within every major US sports team and promoting successful learning strategies in major companies.

We're currently building the most advanced learning system - a version inspired by Ironman's "J.A.R.V.I.S." which utilizes AI and augmented reality to provide customized learning. Turning anyone into a superhero.

We innovate tools that induce enlightenment within every aspect of human life. We are seeking the best engineers to build the best and most advanced education platform our species has seen. The goal to mark our success is: powering up to 100 countries, powering every Fortune 500 company, and progressing humanity towards a better future.

About the Role

You will be responsible for supporting & guiding internal stakeholders through using Mindvalley Tech Products, to ensure business as usual operates smoothly on a daily basis.

Responsibilities

• Diagnose and troubleshoot technical issues
• Be the representation of tech department for other business teams
• Coordinate and Manage Go-To-Market Projects ensure smooth roll out of releases across multiple teams
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers and cross teams

• Attending to Operational Requests/Projects on behalf of Tech teams
• Developing business processes to streamline product development and release with multiple teams
• Ensure all issues are properly logged
• Working towards Reduction in number of post production bugs on our products and quality customer experience
• Overseeing quality assurance checks on new features
• Document technical knowledge in the form of notes and manuals
• Take ownership of complex technical problems and drive them to resolution, individually, as well as work effectively through escalations with the engineering team
• Providing customers with step-by-step guidance to resolve technical problems.
• Following up on technical queries and providing prompt feedback.
• Relaying application functionality feedback from customers to developers and PMs.

• BSc in Computer Science/ Engineering/Technical Background is a plus ; prior industry experience (minimum 1-2 years)
• Project Coordination/Management/Operational Experience
• Strong analytical and troubleshooting skills
• Prior work experience in a similar capacity would be an added benefit, but not a prerequisite

• Opportunity to enhance your soft skills with direct customer-facing experiences
• Learn the practical use cases for a wide array of technologies and techniques including a CMS, working with multiple teams in the organization
• Enhance your analytical, design, and development skills working with solution architecture design and production deployment patterns and practices Learn the art of problem analysis, root cause analysis, debugging, fault finding, and resolution design skills