Job Description

Job Responsibility 2 Different Position Available, i.e. Homecare and Ecommerce, both Position based in Alpro HQ, Sendayan, Seremban, Negeri Sembilan. The company will further assess and evaluate your suitability before making the decision you fits to which position after interview. Professional Customer Experience Executive (Homecare) Key Responsibilities: Develop a deep understanding of customer needs, preferences, and pain points to tailor service provided. Communicate and coordinate cross-functional units including the medical team, and pharmacy operators, to ensure a seamless customer journey. Plan and attend training to enlarge the working knowledge base and enhance customer engagement. Monitor and track key metrics, and provide regular reports to the management. Able to work on shift and weekends by rotation (working offshore) Professional Customer Experience Executive (Ecommerce) Key Responsibilities Applying knowledge of a Nutritionist/Dietitian on e-commerce platforms in handling health and product-related inquiries including weight management, mother and child\'s nutrition, and other preventive nutrition. Develop a deep understanding of customer needs, preferences, and pain points to tailor problem-solving and unique customer experience. Plan and conduct training for the frontline team to enhance the quality of customer engagement and customer service. Communicate with cross-functional units including physical outlets, procurement team, sales, and geo-marketing teams to ensure problem-solving and customer satisfaction. Cultivate strong relationships with healthcare professionals for endorsement and referrals, to ensure a seamless customer\'s journey. Monitor customer support and chat performance, track key metrics, and provide regular reports to management. Able to work on the weekend by rotation (working offsite/from home) and support online sales activity. Job Requirements 2 Different Position Available, i.e. Homecare and Ecommerce, both Position based in Alpro HQ, Sendayan, Seremban, Negeri Sembilan. The company will further assess and evaluate your suitability before making the decision you fits to which position after interview. Professional Customer Experience Executive (Homecare) Qualifications And Requirements: A diploma or degree in a healthcare or science-related field. Experience working with customer service will be a plus point. Possess writing and speaking proficiency in English and Malay; additional languages will be an advantage. Proficiency working on a computer and phone. Professional Customer Experience Executive (Ecommerce) Qualifications And Requirements: Educational Background: A degree in dietetics or nutrition 2 years of experience with community pharmacy or food supplement-related industry. Experience working with customer service. Possess writing and speaking proficiency in English and Malay; additional languages will be an advantage. Proficiency in working on a computer Good interpersonal skills and problem-solving skills Job Benifits Increment & Bonus Training & Career Development Certification Workshop Staff Price Medical Flexible Working Hours

foundit