Job Description

Join Our Team: Customer Experience at Hisential, Bangsar, Kuala Lumpur Looking to cement your career in the healthcare sector Look no further. Hisential is in search of a passionate Customer Experience Specialist who is ready to elevate patient experiences in a fast paced environment. Position Overview As a Customer Experience Executive, you will be the first point of contact for our valued customers. Your primary responsibility is to deliver exceptional service, answer inquiries, resolve issues, and promote our medical products and services. Key Responsibilities Manage Customer Inquiries & Customer Engagement: Respond to inquiries via phone, email, chat, or in-person. Appointments: Manage appointment schedules and coordinate diagnostic tests. Walk-In Management: Front Desk, Ensure walk-in customers receive efficient and quality service. Problem Resolution: Address customer concerns professionally and courteously. Ensuring customer issues are handled efficiently, escalating when needed. Interest in medical field and a can do attitude to learn A go-getter, and problem solver mindset to proactively customize solution for each customer needs Good written and verbal communication skills to communicate accurately within our customers Fluent in English and Bahasa Malaysia Ability to multi-task, prioritize, and manage time effectively Prior customer service and hospitality experience is preferred. Working Hours: You must be able to commit to a 45-hour workweek (6 days a week). [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-hisential-bangsar-sdn-bhd-job-customer-experience-executive]

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