Job Description

Title: Program Coordinator Reports to: Program Officer Status: Full Time Location: Petaling Jaya, Selangor, Malaysia
Foundation Overview: The Max Foundation is a non-profit global health organization that believes in a world where all people are able to access high impact medicines, where geography is not destiny, and where everyone can strive for health with dignity and with hope. We exist to accelerate health equity. We do this by delivering medication, technology, and services to patients facing cancer and other critical illnesses, focusing our energy on those who no one else is helping. We carry out our work with team members based in Seattle at our headquarters and in many targeted low- and middle-income countries. The Max Foundation has a full range of programs and services, all focused on serving marginalized people living with cancer and other critical illnesses around the world. Learn more about The Max Foundation: https://www.themaxfoundation.org/. In Malaysia, our locally registered office is Maxstation Malaysia Sdn Bhd, a subsidiary company fully owned by The Max Foundation. All the services provided by Maxstation Malaysia are in line with the mission of The Max Foundation.
Role Summary:
The Program Coordinator (PC) will coordinate the day-to-day operations of The Max Foundation (Max) patient programs. The PC will work directly with patients, healthcare professionals (physicians, nurses, hospital social workers), patient advocates, and other relevant organizations, to ensure that patients have access to treatment, care, and support. The PC will also be involved in the planning and execution of these programs, including: documenting processes, collecting information, and reporting outcomes.

Responsibilities:

• Implement Max programs per outlined procedures, including the collection of all required information, documentation, and performing required follow-ups.
• Maintain accurate and comprehensive documentation and record-keeping in program database on a real-time basis.
• Generate program reports on a periodic basis.
• Work with senior team in systematically tracking programmatic progress.
• Support internal team in crafting external communications, including via social media platforms.
• Communicate regularly with patients and/or caregivers, and make referrals to relevant support information and resources (e.g. emotional, educational, financial, etc.).
• Build strong, professional relationships with key stakeholders in ensuring smooth implementation of program.
• Collaborate professionally with patient support groups, including participating in working-group meetings (sometimes during weekends), to deliver tailored support solutions to patients

Qualifications:

• Passionate about our mission and working directly with patients and the healthcare community.
• Diploma required; Bachelors degree preferred in Social Work, Public Health, Communications, or another relevant qualification.
• At least 2 years experience in project coordination, communications, social work, event planning, marketing, public healthcare, or another relevant field.
• Well-versed with Microsoft Office including Word, Excel, and Power Point.
• Comfortable and proficient using computer and phone as primary tools for the job.
• Competence with graphic design; short video-making and editing will be an added advantage.
• Excellent social media platform management and audience engagement.
• Strong interpersonal skills, with respect for multi-cultural approaches.
• Fluent (written and oral) in English and Bahasa Malaysia is required; Mandarin will be an added advantage.
• Excellent judgment, critical thinking, problem-solving, and decision-making capacity.
• Strong collaboration, organization, and project management proficiencies.
• Demonstrated accountability and strong leadership attitude.
• Meticulous attention to detail, demonstrating accuracy and thoroughness.
• Possess own transportation within city; willing to travel and work in hospitals should the needs arise.
• Willing to work on weekends to support patients, if required.

Note: Due to COVID-19, Max team-members are primarily working from home.
Compensation: We offer compensation commensurate with experience. No relocation provided.
To Apply: Visit our website at https://www.themaxfoundation.org/careers to apply. Please include r\xc3\xa9sum\xc3\xa9 and cover letter.
The Max Foundation is dedicated to diversity in staff and is an equal opportunity employer.